• Field Service Representative - Controls

    ATS Automation (Guaynabo, PR)


    ATS Company: ATS Corporation

     

    Requisition ID: 14792

    Location:

    Guaynabo, PR, US, 00968-8058 Columbia, SC, US, 29201 Charlotte, NC, US, 28277 Augusta, ME, US, 04330 Charlotte, NC, US, 28217 Raleigh, NC, US, 27603

     

    Date: May 12, 2025

     

    Field Service Representative - Controls

     

    Overview

     

    The Field Service Representative - Controls is responsible for programming and editing controls systems, machine wiring, panel building, debugging, troubleshooting, and documentation of complete control programs for custom automation equipment in the field.

    Responsibilities

    + Program and develop control systems using PLC’s (Rockwell), PC’s (Ignition, etc), servo drives, robots (Fanuc Epson), and other specialized controllers specific to customer requirements utilizing ATS programming structure.

    + Troubleshoot controls and electrical equipment at the customer’s facility; execute the necessary adjustments to bring equipment up to running status.\

    + Make programming changes online for retrofitting or upgrading equipment.

    + Report and correct abnormal equipment conditions and inaccurate actions by customer staff.

    + Ensure alignment of customer objectives with on-site work plan.

    + Review/suggest additional tools or equipment to better operate or maintain customer equipment.

    + Make recommendations to repair/replace only items that require repair/replacement.

    + When assigned as a project lead, lead on-site team and communicate with customer and ATS Project Manager.

    + Operate machinery to demonstrate equipment operation and analyze malfunctions.

    + Supervise operators and maintenance workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

    + Consult with engineering personnel to resolve uncommon problems in system operation and maintenance.

    + Troubleshoot & adjust mechanical/electrical/controls equipment.

    + Coordinate third party vendors and assist to resolve technical issues.

    + Complete detailed Service Report for the services provided on a daily/weekly basis.

    + Resolve customer issues through follow-up communication.

    + This is a customer facing role where soft skills are just as important as your programming abilities. Communicate with internal and external customers to understand needs and support resources and solutions accordingly.

    + Travel to both domestic and international customer locations for long and short-term support.

    + Follow customer’s plant and safety regulations while at their facility.

    + Advise management on customer satisfaction and product performance; make suggestions for product improvements.

    + Must have experience with Robots (ABB, Fanuc, Epson) and Vision (SICK) systems.

    + Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.

    Qualifications

    + A post-secondary diploma or degree specializing in Programming and Engineering.

    + 5+ years of experience in a hands-on automation/controls environment.

    + 5+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.

    + Database/Robot/Vision experience is preferred.

    + Well versed in pneumatic, electrical, and multiple controls systems.

    + Aptitude to read drawings, reference manuals & assembly system instruction guides.

    + Ability to troubleshoot electrical panels and mechanical mechanisms, interpret mechanical drawings, electrical & pneumatic schematics.

    + Familiar with NEC & NFPA 79 & international electrical standards.

    + Capable of setting up Servos, VFD’s, remote I/O, Ethernet & Profibus networks as well as other electronic controls equipment.

    + Experience in working directly with internal and external customers to resolve problems.

    + Proficient with Microsoft Word & Excel.

    + Ability to read, speak, write, & understand English in a professional manner.

    + Ability to work effectively in a fast-paced environment.

    + Excellent interpersonal & communication skills.

    + Ability and willingness to travel up to 85%

    + Must have valid Passport.

    + Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function.