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Azure Production Support Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Role

**Job Title** : Azure Production Support Engineer

**Job Location** : NYC, NY

**Job Type** : Full-Time

Summary

We are seeking an Azure Production Support Engineer to join our Cloud Operations team. The ideal candidate will have experience supporting IT teams with Azure platform tools and must be available to support UK and North American business hours.

Mandatory Skills

+ AZ-900 and AZ-104 certified (additional Azure certifications are beneficial).

+ Excellent communication and troubleshooting skills in Azure.

+ Self-starter with the ability to lead, facilitate, and manage incidents independently.

+ Proficient in at least one scripting language for automation in Azure.

+ Hands-on experience with Azure and Cloud engineering.

+ Previous experience in an on-call environment supporting Azure infrastructure.

Deep Azure Platform Expertise

+ In-depth knowledge of Azure services and architecture.

+ Understanding of Azure Resource Manager (ARM) templates.

+ Experience with scripting using Azure CLI, Bash, and PowerShell.

+ Experience with Terraform.

+ Incident management, troubleshooting, and root cause analysis using Azure Monitor, Application Insights, and Log Analytics.

+ Azure networking experience: configuring and maintaining virtual networks, subnets, network security groups, Azure ExpressRoute, VPN configurations, load balancers, and application gateways.

+ Working experience with Azure Active Directory, configuring Role-Based Access Control (RBAC).

+ Implementing Azure Key Vault and security best practices.

+ Experience with high availability and disaster recovery solutions like Azure Site Recovery and backup solutions.

Responsibilities:

+ Respond to and resolve production incidents and outages.

+ Conduct root cause analysis for major incidents and implement preventive measures.

+ Create and maintain scripts (Bash and PowerShell) to manage infrastructure.

+ Create and maintain Terraform scripts.

+ Maintain and optimize Azure infrastructure for production environments.

+ Monitor system health, performance, and security.

+ Implement and manage backup and disaster recovery solutions.

+ Perform capacity planning and cost optimization.

+ Automate routine tasks and create self-healing systems.

+ Implement and maintain security controls and compliance measures.

+ Collaborate with development teams to improve application performance and scalability.

+ Manage and optimize Azure resource utilization.

+ Stay updated with new Azure features and best practices.

+ Manage and optimize costs through FinOps practices.

+ Assist in the design and implementation of new Azure-based solutions.

+ Document processes, configurations, and system architectures.

+ Mentor junior team members and share knowledge.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

+ Flexible work

+ Healthcare including dental, vision, mental health, and well-being programs

+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan

+ Paid time off and paid holidays

+ Paid parental leave

+ Family building benefits like adoption assistance, surrogacy, and cryopreservation

+ Social well-being benefits like subsidized back-up child/elder care and tutoring

+ Mentoring, coaching and learning programs

+ Employee Resource Groups

+ Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, we'd love to hear from you with your recruiting contact.

Click the following link for more information on your rights as an Applicant

http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Salary Transparency Language

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $86129 - $127189 /yearly.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code: 237862

Posted on: May 14, 2025

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

New York, US

Brand: Capgemini

Professional Community: Software Engineering

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.