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As a key member of the Campus Experience Team at Hobart and William Smith, the Assistant Director for Visitor Relations is dedicated to creating unparalleled and welcoming experiences for prospective students and their families. This role involves planning, coordinating, and implementing campus visits that reflect our commitment to exceptional service and access to high-quality education.

The Assistant Director will engage daily with campus visitors, ensuring each interaction is personalized and memorable. Responsibilities include training and overseeing student workers, coordinating admissions staff for daily visits, and fulfilling special requests to ensure every visitor feels valued, delighted, inspired, and connected to our relationship-rich community.

Essential Responsibilities:

+ Coordination of daily HWS Campus Visits, including tours, info sessions, interviews, and other requests

+ Organize the Admissions Staff and make sure they are aware of all their duties related to daily visits

+ During busy seasons, host a daily meeting to prepare for visitor traffic and delegate responsibilities

+ Create a seasonal information session schedule for the counselors

+ Craft a weekly schedule summarizing who is in the office and available

+ Maintain a visit log and provide regular reports of numbers and types of visits

+ Maintain admissions building appearance, inventory of necessary admissions supplies/materials and provide weekly inventory updates

+ Complete a variety of daily administrative tasks including creating a welcome sign, name tags and a summary of visitors for the next day

+ Hire, manage and train student workers

+ Ensure that student workers greet daily guests and distribute appropriate materials with a commitment to strong customer service

+ Determine office needs for scheduling and collaborate with lead student workers to ensure that the schedule is complete and equitable

+ Organize trainings for all student workers at least once a semester to ensure that the student workers are up to date with changes and have the resources necessary to succeed in this position

+ Meet with the lead student workers on a weekly basis and delegate tasks to them

+ Manage the student worker payroll

+ Observe tours and conduct regular, random quality control checks

+ Ensure student workers are accurately inputting and coding data into Slate

+ Co-lead creation and execution of personalized prospective student visits. This includes organizing customized schedules and staffing visit needs

+ Collaborate with the Campus Events Coordinator to ensure cohesive campus experiences

Other:

+ Conduct information sessions, interviews, and review applications as needed

+ Develop knowledge of campus offices, the Geneva area, and the greater Finger Lakes Region

+ Demonstrate an awareness of and sensitivity to unique social, cultural, and economic circumstances

+ Demonstrate knowledge for the Colleges’ educational philosophy and mission

+ Performs other related duties as required

Other Information:

This is a full-time, 12-month, benefits-eligible position. This position description is not all-inclusive as other tasks or responsibilities may be assigned. Work hours are 8:30 a.m. to 5 p.m. during the academic year, with a possible shortened workweek during the scheduled summer hours’ time period. Annual salary is $63,425.

• Bachelor's degree

• College admission recruitment, customer experience or event planning experience

preferred.

• The ideal candidate will be highly organized and able to work under a certain degree of

pressure and time constraints.

• Excellent written and oral communication skills as well as strong customer service

orientation.

• Proficient with spreadsheet and presentation software, preferable Microsoft Word,

Excel, and PowerPoint.

• Must be able to work with sensitive information and maintain confidentiality.

• Ability and willingness to work flexible hours, including some weekends and evenings, as

office needs dictate.

• Strong communication skills and willing to take initiative.

• Highly reliable, flexible, and adaptable.

• Valid driver’s license and ability to lift 30 pounds.

• The ability to develop knowledge of, respect for, and skills to engage with those of other

cultures or backgrounds is required.

About HWS

A liberal arts and sciences institution, Hobart and William Smith is known for consistent success in preparing students for meaningful lives and fulfilling careers through an outcomes-based focus on their futures. Our nationally ranked faculty are accessible teachers and scholars known for the impact of their research and distinguished by the depth of their mentorship. World challenges are studied in the classroom where critical thinking, problem-solving, and communication skills are honed. In the field, knowledge turns into discovery. In office hours, plans are carefully crafted to tie interests and talents to an academic path that motivates beyond graduation.

Our location in the heart of the Finger Lakes allows faculty, staff and students to live and work collaboratively on the banks of a resource-rich lake. Student-athletes play for 30 varsity teams boasting 24 national titles, including the 2023 and 2024 NCAA DIII Men’s Ice Hockey Championships. With three graduate programs, students can build on their undergraduate degree with a Master of Arts in Higher Education Leadership, Master of Arts in Teaching, or a Master of Science in Management. Together, the experiences and mentorship at HWS prepare students to lead lives of consequence.

The Colleges are an equal employment opportunity employer and prohibit discrimination and harassment in their programs and activities against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity or expression, age, sexual orientation, physical or mental disability, citizenship, genetic information or predisposing genetic characteristics, marital status, familial status, domestic violence victim status, caregiver status, military status, including past, current, or prospective service in the uniformed services, social class, or any other category or characteristic protected by applicable law.