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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

175 Corporate Woods, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910306 PM&R Ambulatory Admin

Work Shift:

UR - Day (United States of America)

Range:

UR URCB 208 H

Compensation Range:

$24.95 - $32.44

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

The Practice Manager II is responsible for the management of the Prior Auth/Referral Coordinator and OAS Staff.

Promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance.

Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team. Responsible for performance management of all non-clinical staff in a mid-size practice.

RESPONSIBILITIES:

Operations Management:

+ Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures

+ Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary. Serves as point of contact for questions and problem solving related to difficult/unusual authorizations/referrals.

+ Provides coverage process for staff as needed.

+ Schedules and facilitates regular office meetings with office staff.

+ Ensures proper registration and insurance pre-verification management processes are followed including warm transfers to centralized functions.

+ Coordinates assignments of Prior authorization/Referral Coordination staff assuring cross training of all functions.

+ Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance.

+ Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department.

+ Work collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes.

+ Assists with Workque backlogs and problem-solving IT/access issues

Human Resources:

+ Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management in a mid-size practice.

+ Ensure initial new employee and annual staff mandatories are completed and tracked for compliance. Oversees and assures appropriate training of all new hires.

+ Conduct timely and thorough employee end-of-probation and annual performance appraisals.

+ Perform weekly input and review of payroll in electronic payroll systems. Manages and approves staff requests for time off and overtime.

+ Monitor employee engagement and be a change management leader to foster a positive work environment.

+ Oversee performance management and corrective discipline processes as needed.

Service Orientation and Patient Experience:

+ Serve as a patient relations advocate by demonstrating skills in resolving

+ difficult patient complaints and concerns.

Financial Operations:

+ Effectively manage within budgeted parameters.

+ Monitor department specific expenditures

+ Process pharmaceutical, office supply and other types of orders timely and accurately from approved vendor lists.

+ Maintain provider schedules to ensure adequate visit volumes for patient access and financial performance.

Quality and Compliance:

+ Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards.

+ In collaboration with practice providers(s), oversee clinical compliance for quality assurance, documentation, and reporting.

+ Ensure compliance with standard, HIPAA, OSHA and JCAHO policies.

+ Develop and train /practice for emergency and disaster planning protocols.

+ Understands and enforces patient rights and organizational ethics philosophies.

Administration:

+ Attend monthly meetings per department requirements.

+ Act as liaison with property managers to manage and address issues with property/facility.

+ May serve as eRecord superuser.

+ May participate on ambulatory committees to review best practices.

Other duties as assigned

QUALIFICATIONS:

+ Associate’s Degree, preferably with coursework in business administration or health care administration required.

+ Bachelor’s Degree preferred.

+ 2 years of administrative experience with 1 year of management experience in healthcare required.

+ or an equivalent combination of education and experience required.

+ Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred.

+ Advanced knowledge of medical practices, terminology, and reimbursement policies preferred.

+ Microsoft Outlook email skills (open new, to, cc, send) preferred.

+ Electronic filing skills (name a file, save file, save as) preferred.

+ Typing skills preferred.

+ Intermediate proficiency with Microsoft Word and Excel preferred.

+ Notary Public within 1 year preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Classes). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates for all persons consistent with our values and based on applicable law.

Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.