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All the benefits and perks you need for you and your family:

+ Benefits from Day One

+ Paid Days Off from Day One

+ Career Development

+ Whole Person Wellbeing Resources

+ Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for willingly learns new skills and techniques. Demonstrates knowledge and competency with electronic diet office system, age specific considerations, patient diets, and allergies.

**Schedule:** Full-time

**Shift** : Days 8:30-5:00 M-F

The community you’ll be caring for:

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you'remore than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff,and a wide variety of medical services, all at our hospital inShawnee Mission, Kansas.

The role you’ll contribute:

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.

The value you’ll bring to the team:

+ Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training

+ Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)

+ Demonstrates empowerment to successfully resolve customer inquiries

+ Adhere to all established workflows, scripting, and department greetings

+ Performs services necessary to create delightful customer experience by setting proper expectations and consistently following through with end- users

The expertise and experiences you’ll need to succeed:

Required Qualifications:

+ High-school diploma or equivalent

+ 1 years prior experience in a Call Center OR Customer Service environment

Preferred Qualifications:

+ Associate degree

+ College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point)

+ Certified interpreter (Spanish)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Patient Experience

**Organization:** AdventHealth Shawnee Mission

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25018983

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.