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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

735 Library Rd, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

200813 Meliora Dining/Aux Ops

Work Shift:

UR - Day (United States of America)

Range:

UR URG 113

Compensation Range:

$77,216.00 - $115,824.00

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

Oversees ongoing day-to-day operations and procedures for multiple retail locations serving the River Campus and Eastman School of Music University community. Develops programming, scheduling, and planning for the operational success of the retail locations of the University dining program. Responsible for ensuring quality products and retail services are provided on a daily basis in a welcoming setting by ensuring facilities are maintained in a clean, safe, and sanitary manner. Establishes policies and ensures procedures are followed. Ensures product standards, operating efficiency levels, financial performance standards, timetables, and metrics are met and adhered to for success. Works with team members to identify operational improvement opportunities.

ESSENTIAL FUNCTIONS

+ Provides the day-to-day vision, planning, and direction for multiple retail operations located on the River Campus and the Eastman School of Music.

+ Manages and supports the respective retail operational management teams, consisting of leaders who are responsible for overseeing staff consisting mostly of student employees.

+ Ensures smooth processes and achieves business goals by managing staff, inventory, and unit performance while maintaining a focus on student engagement, customer satisfaction, quality products, service, and compliance.

+ Develops and implements operational strategies and procedures.

+ Develops and executes strategic plans that include innovative retail concepts, service-delivery and product selection strategies, financial priorities, facility renovations, and improvements to support the University’s strategic plan.

+ Collaborates with marketing to develop and implement residential marketing initiatives.

+ Oversees the creation, management, and execution of the academic and summer operations calendar for residential services, ensuring that website content and digital media are accurate and up to date.

+ Partners with leadership to analyze enrollment trends and evolving food preferences, including healthy and allergen-free options, to enable the creation and growth of the retail outlets.

+ Ensures daily operations, including store openings and closings, the Point of Sale (POS) system, and inventory management of each retail location, are operating efficiently and smoothly.

+ Monitors and analyzes operational performance to identify areas for improvement.

+ Develops key performance indicators (KPIs) and metrics accordingly.

+ Reports performance results on a regular basis.

+ Develops and implements improvement plans, setting performance expectations for a culture of continuous growth and development, and aligning performance results with university-wide goals and objectives.

+ Supports and communicates University initiatives to the team.

+ Forecasts and develops operating budgets, including revenue projections of more than $15M, food, beverage, and product costs, labor expenses, safety, certifications, equipment, capital expenditures, and facilities maintenance.

+ Works closely with divisional directors, administrators, and Finance teams to develop departmental capital plans. Ensures efficient allocation of resources and budgets assigned to the retail dining services to ensure activities are successfully met.

+ Reviews and assesses progress and current operational and financial situations with departmental leadership regularly. Prepares and analyzes monthly, quarterly, and annual reports for trends and to ensure financial controls are in place.

+ Designs and executes revenue-driving programs for retail outlets and ensures they meet University standards and practices.

+ Provides leadership for annual price negotiations and develops product vendor Requests for Proposals (RFPs) as needed. Ensures labor and food cost targets as set by the University are met.

+ Hires, supervises, trains, directs, and manages the performance of direct reports. Sets high expectations for customer service, operational knowledge, and education among all staff.

+ Provides direct supervision, guidance, and coaching to ensure staff are working efficiently and collaboratively as a cohesive and effective team. Fosters teamwork and open communication.

+ Collaborates to develop performance expectations for leaders assigned to retail outlets across both campuses.

+ Enhances performance quality by setting clear standards, monitoring progress, providing feedback, and identifying training needs for direct reports, lower-level leadership, and a large population of student employees and agency labor.

+ Implements improvement plans, developing performance expectations for a culture of continuous growth and development, and aligning performance results with department-wide goals and objectives.

+ Uses engagement strategies to recognize, motivate, and celebrate individuals and teams delivering outstanding performance throughout the locations.

+ Assesses current skills, levels of accreditation, and training needs of departmental employees.

+ In conjunction with other dining leaders, coordinates the development of training programs that simultaneously strengthen employee performance and enhance potential career advancement.

+ Works with leadership to ensure departmental consistency in the application of policies, procedures, and required food safety certifications per the University Sanitarian, NYS, and Monroe County Department of Health protocols.

+ Ensures adherence to policies and procedures, as well as relevant regulations and industry standards.

+ Maintains a clean, organized, and safe work environment.

+ Audits dining facilities from a food safety and facilities standpoint.

+ Maintains knowledge of current industry practices through association membership, training sessions, continuing education, and industry activities.

+ Supports leadership in other projects and initiatives, as needed.

+ Responds and assists in student and parent service issues.

+ Works in partnership with student groups throughout campus, i.e., student advisory committees, sustainability groups, campus dining advisory committee, and student government.

Other duties as assigned.

EDUCATION & EXPIRIENCE

+ Associate's degree in hospitality, business, or related field and 5 years of experience in a leadership role required.

+ Or equivalent combination of education and experience required.

+ Bachelor's degree preferred.

+ Experience working in a retail or dining operations role required.

+ Experience working with represented staff preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.