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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

400094 Neurology - NMD M & D

Work Shift:

UR - Day (United States of America)

Range:

UR URCD 204 H

Compensation Range:

$19.47 - $25.77

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE:

With minimal direction and considerable latitude for independent judgment, schedules complex patient appointments for Neuromuscular Disease/EMG Lab. Has frequent contacts with all divisional providers and administrative staff. Has frequent contact with insurance providers. Has daily, constant contact with patients via telephone. Performs secretarial duties, assists with mail, faxing, and copying. Required to anticipate needs, problem solve, and independently prioritize. Acts as a resource to clinical staff that provide care to patients. Monitors and ensures that all functions are completed in an accurate, efficient, and customer friendly manner.

ESSENTIAL FUNCTIONS

Schedules complex patient appointments for Neuromuscular Disease Division/EMG Laboratory. Coordinates appointments with procedures simultaneously, working collaboratively with other disciplines. Works with diagnostic testing technicians to set up specialized procedures and examinations with patients. Procures requisitions form outside physicians’ offices, and coordinates patient information for two locations. Monitors and tracks providers’ availability. Resolves patient needs independently. Schedules interpreters and transportation and assists with hotel accommodations when needed. Maintains and updates cancellation/wait lists to effectively manage utilization. Answers phones, triages calls and relays messages. Fields patient inquiries and concerns. Resolves patient needs independently. Maintains and updates cancellation/wait lists to effectively manage utilization. Ensuring clinics are appropriately full and operating efficiently. Reviewing provider schedules one week ahead to identify scheduling errors, and to ensure all necessary documentation is in EMR in advance of appointment, per the attending physician. Schedules biopsy (nerve, skin, muscle) procedures in real time, as ordered by attending physician. Processes biopsy order, obtains insurance authorization, collaborate with APPs, Neuropathology Lab technicians to schedule biopsies. Works with other disciplines as needed, to coordinate and schedule biopsies that need to occur in the OR. Manages electronic signature/electronic documentation management program. Ensures providers have completed and signed documentation.

Appropriately routes documentation to source needed, within Epic, and amongst providers. Acts as a resources to WF Call Center staff/AC1 front desk staff as needed on a daily basis, with regard to NMD clinic appointments. Field questions, provides instruction, and resolves scheduling issues they encounter. Ensures complete, accurate, and timely information requests are completed and secures necessary information from providers/patients prior to appointments.

Processes insurance referral requests and appeals, obtains prior authorizations for coverage of services, and coordinates with physicians. Relays information and exercises discretion and confidentiality to assist patients.

Manages incoming and outgoing patient referrals. Consults with APPs as needed and documents referrals appropriately. Manages Order Queues to ensure orders are processed in a timely fashion. Maintains files and office supplies. Sorts mail, files, photocopies, faxes, and processes mail. Scans records into patient files, and maintains patient files with appropriate contact documentation. Ensures appointment information is consistent in both EMR and EMG database.

Scans records into patient files, and maintains patient files with appropriate contact documentation. Responsible for the security of confidential patient information and files, which includes, but is not limited to, materials that require scanning, faxes received regarding patient information, and completing requests received for patient records.

QUALIFICATIONS

+ High School diploma and 2 years of relevant experience or equivalent combination of education and experience required.

+ Three years of relevant office experience preferred.

+ Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred.

+ Demonstrated customer relations skills required.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Classes). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates for all persons consistent with our values and based on applicable law.

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Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.