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Overview

Coordinator-Customer Service

Job Code: 20070

FLSA Status

Job Family: ADMIN SUPPORT

Job Description Title: Coordinator-Customer Service

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Job Responsibilities

+ Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.

+ Performs daily and monthly close out procedures for internal controls and cash balancing.

+ Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.

+ Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.

+ Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.

+ Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.

+ Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.

+ Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.

+ Carries out all other duties assigned by the Clinic Manager in a timely manner.

+ Completes assigned goals.

Specifications

Experience

Description

Minimum Required: One year's current experience with insurance billing and/or medical collection and medical terminology.

Preferred/Desired

Education

Description

Minimum Required: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired: Collegiate or medical trade completion. Associates Degree

Training

Description

Minimum Required

Preferred/Desired

Special Skills

Description

Minimum Required: Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired: Proficient with 10-key.

Licensure

Description: None

Minimum Required

Preferred/Desired

Reporting Relationships

Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

Reporting Relationships: No

Work Environment

Functional Demands

Label Short Description Full Description

Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart

Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)

Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)

Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.

Functional Demands Rating: Sedentary

Activity Level Throughout Workday

Physical Activity Requirements – Sitting: Continuous

Physical Activity Requirements – Standing: Occasional

Physical Activity Requirements – Walking: Occasional

Physical Activity Requirements - Climbing (e.g., stairs or ladders)

Physical Activity Requirements - Carry objects: Occasional

Physical Activity Requirements - Push/Pull: Occasional

Physical Activity Requirements – Twisting: Occasional

Physical Activity Requirements – Bending: Occasional

Physical Activity Requirements - Reaching Forward: Occasional

Physical Activity Requirements - Reaching Overhead: Occasional

Physical Activity Requirements - Squat/Kneel/Crawl: Occasional

Physical Activity Requirements - Wrist position deviation: Frequent

Physical Activity Requirements - Pinching/fine motor activities: Frequent

Physical Activity Requirements - Keyboard use/repetitive motion: Continuous

Physical Activity Requirements - Taste or smell

Physical Activity Requirements - Talk or hear

Sensory Requirements

Color Discrimination: Yes

Near Vision: Accurate

Far Vision: Accurate

Depth Perception:

Hearing:

Environmental Requirements - Blood-Borne Pathogens: Not Anticipated

Environmental Requirements – Chemical: Not Anticipated

Environmental Requirements - Airborne Communicable Diseases: Not Anticipated

Environmental Requirements - Extreme Temperatures: Not Anticipated

Environmental Requirements – Radiation: Not Anticipated

Environmental Requirements - Uneven Surfaces or Elevations: Not Anticipated

Environmental Requirements - Extreme Noise Levels: Not Anticipated

Environmental Requirements - Dust/Particular Matter: Anticipated

Environmental Requirements - Other

REQNUMBER: 31748