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GENERAL SUMMARY:

Oversees daily Super Vision Center store operations and employees, ensuring customers receive the best care and service possible, exceeding patient’s expectations within their direct area of supervision and all areas of the business unit.

Receives and resolves, within established guidelines, customer concerns and complaints. Responsible for analyzing training needs, the development and administration of training plans and procedures to ensure employee development.

Administers corporate policies and procedures. Responsible for the efficient and cost effective operations within assigned office, maintaining appropriate records and preparing required reports.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Constantly and measurably improve store operations. Maintain and improve remakes, payroll, insurance deficiencies, and customer service, training, inventory, merchandisingand marketing functions all pertaining to the individual store.

• Interviews and selects employees. Ensure offices are adequately staffed.

• Promote and build effective teams by conducting staff meetings to insure everyone is committed to corporate goals.

• Nurture and empower others to achieve. Provide immediate feedback and recognition to employees. Conduct performance evaluations according to corporate guidelines.

• Establish goals for individual and team performance using corporate action plans. Give timely feedback and helpful coaching while evaluating performance on a daily basis.

• Accurately assess strengths and development needs of employees providing individualized training. Maintain documentation on each employee as to the training completed and information regarding performance.

• Maintain a professional image through appearance and actions. Crossed train staff to develop skills in every area of the office. Display initiative in all individual and team assignments.

• Demonstrate flexibility when handling customer and staff situations. Consider and assess needs of other offices by sharing staff members between offices when necessary. Demonstrate adaptability to new and changing policies and procedures.

• Anticipates customer needs and takes action to meet/exceed them. Takes personal responsibility to ensure self and staff are responding and addressing customer needs.

• Demonstrate effective organization and personal management skills. The ability to efficiently organize, prioritize and delegate daily activities for self and staff to accomplish goals

EDUCATION/EXPERIENCE REQUIRED:

• Requires high school diploma or GED. Associates Degree is preferred.

• Requires an understanding of budgets, revenue and expenses.

• Requires previous optical experience.

• Demonstration of managerial, leadership, communication and interpersonal skills.

• Completion of all required training courses.

• ABO Certification preferred.

• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy

• Must practice the customer skills as provided through on-going training and in-services.

PHYSICAL DEMANDS/WORKING CONDITIONS:

Works in a retail office environment. Weekly schedule may span across seven days, and may include nights and weekends

Additional Information

+ Organization: Community Care Services

+ Department: HF Optimeyes Chesterfield

+ Shift: Rotating

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.