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Description

The Private Wealth Service and Support Specialist is responsible for providing white-glove, end-to-end processing and servicing to Private Wealth clients and colleagues. In this role, you will help to increase customer loyalty and drive business development opportunities. The Private Wealth Service and Support Specialist will also serve as the operational specialist, in partnership with Private Wealth Management professionals. They will perform these duties with high proficiency and integrity, acting in accordance with the organization’s risk management practices, regulatory requirements, and industry best practice standards.

Primary responsibilities include

+ Exercise reasonable diligence to understand risks associated with client product and transaction approvals/declines to limit broker dealer liability and financial loss.

+ Independently determine business is in good order ensuring adherence with company policies, self-regulatory organizations, and state/federal regulations.

+ Research and assist in resolving complex discrepancies relating to client accounts and trading activities.

+ Monitor and investigate margin calls and trade extensions, taking steps to clarify or rebut with clearing firm, communicating to Private Wealth colleagues and clients, tracking to resolution.

+ Establishing relationships with numerous teams within Citizens Wealth to service our clients, while supporting divisional business needs and maintaining a “client first” mentality.

+ Driving innovation through curiosity and comprehensive understanding of business processes and challenges.

+ Responsible for accurately processing daily business which includes, but not limited to, money/asset movement, account opening, closing and maintenance, margin processing, trade processing, fee processing, etc.

+ Engaging with Wealth Managers and Customers, via inbound calls; processing requests, responding to their inquiries, and providing product and service level guidance.

+ Delivering highly efficient transaction processing.

+ Delivering superior results quickly and efficiently, utilizing effective time management skills.

+ Processing customer requests to include options, equities, mutual fund, and fixed income trades.

+ Analytical skills will ensure satisfactory problem resolution for our clients and deliver solutions to complex challenges.

+ Ensure timely and accurate response and resolution to Private Wealth Management colleague and client inquiries regarding technology, issues, functionality, etc.

+ Be a role model and champion for continuous process improvement and organizational effectiveness.

Required Qualifications

+ FINRA Series 7 and 63/66 Licenses

+ 5+ years of previous experience working in the financial services industry, encompassing experience with complex investment products including options, margin and control/restricted stock support.

+ Positive and customer-focused mindset with the ability to effectively influence others and use consultative skills to enrich the customer experience.

+ Proven ability to successfully have strong active listening and problem-solving skills, persistent enthusiasm when interacting with customers and colleagues.

+ Ability to work independently and as part of a team along with the ability to train and support other team members.

+ Demonstrated strong interpersonal, verbal, and written communication skills.

+ Success proven ability to be successful and adapt to a fast-paced, multi-dimensional work environment using strong time management skills.

+ Possesses detailed and goal oriented professional approach with an interest in Wealth Management and Investment business line.

+ Ability to learn and understand various Computer Based systems including Salesforce, Mainframe, etc.

+ Completed high school degree or GED equivalent.

Preferred Qualifications

+ FINRA Series 4 and 24

+ Past experience with National Financial Services (NFS) system platform

+ Past experience working with private wealth business related transactions for clients $10MM or higher

+ Demonstrated successful stable work history.

+ Completed associates and/or bachelors college degree

Hours & Work Schedule

+ M-F: 8:00 AM - 5:00 PM ; Occasional OT Optional

+ 100% in office until fully trained and then 3 days in office/ 2 days work from home

Pay Transparency

The salary range for this position is $40 - 50/per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

05/16/2025