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Description

The Senior Business Intelligence Analyst is responsible for development, implementation and maintenance of data-driven solutions to support strategic decision-making. This role involves working closely with various business partners to gather requirements, perform data analysis, and create insightful reports and dashboards.

Primary responsibilities include

+ Responsible for transforming data into easily understandable visualizations and reports that enable informed decision making and insights.

+ Manage end-to-end project lifecycles, from scoping and planning to execution and delivery

+ Collaborate with business stakeholders to define requirements, KPIs, and success metrics for data initiatives.

+ Translate complex data insights into clear and actionable recommendations for leadership

+ Work with stakeholders to identify opportunities to enable efficient processes aligned with decision making that will be enabled through data products

+ Develop, implement, and maintain advanced BI dashboards and reports using tools like Tableau, Webfocus, Power BI.

+ Design, build, and optimize Alteryx workflows to meet business requirements

+ Ensure data accuracy, integrity, and security in all BI activities.

+ Identify opportunities to streamline business processes and implement best practices.

+ Automate repetitive processes and enhance data processing efficiency.

+ Drive adoption of data-driven decision-making across teams through training and mentorship

+ Perform Exploratory and Ad-hoc Business Analysis to support key strategic insights

+ Document BI processes and procedures.

Qualifications, Education, Certifications

+ Solid understanding of consumer banking/financial products and business processes

+ 7+ years of experience in data analysis, database management, or business intelligence. Strong data visualization skills using Tableau, Power BI, webfocus, or similar tools.

+ Strong knowledge of data warehousing concepts and experience with Databases like Snowflake, Redshift.

+ Experience working with AWS cloud technologies (or equivalent cloud platforms).

+ Strong SQL knowledge is required.

+ Proficiency in ETL/ELT processes, data pipelines, and automation including low-code tools such as Alteryx.

+ Ability to communicate complex data insights to non-technical stakeholders.

+ Experience working in cross-functional teams with engineers, product managers, and business leaders.

+ Strong attention to detail, communicate clearly.

+ Data design or data management experience is a plus

+ Experience with Agile process is preferred

+ Experience with Python or R for advanced analytics is preferred.

+ Familiarity with machine learning concepts and AI-driven analytics.

+ Certifications in data analytics, AWS, PMP, or are a plus

+ Bachelors degree in Computer Science, Data, or a similar technical field.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

07/31/2025