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Introduction

Join IBM's Salesforce Practice team as an Architect & Engineer for Agentforce & Data Cloud, where you will be a key leader in shaping and proposing innovative solutions leveraging the power of Salesforce and IBM's Consulting AI and Asset based capabilities. You will work closely with clients to understand their unique challenges and develop compelling, tailored solutions that drive digital transformation within healthcare, life sciences, state, local & education organizations.

In this role, you will act as a trusted advisor, combining your deep technical expertise with a strong understanding of public sector needs and procurement processes. You will be instrumental in the sales cycle, from initial client engagement and requirements gathering through solution design, demonstration, and proposal development. This position requires a blend of architectural vision, hands-on technical skill, and excellent communication abilities to articulate complex concepts to both technical and non-technical audiences.

Your role and responsibilities

* Collaborate with IBM account teams and clients to understand their mission, business processes, and technical requirements.

* Design and architect innovative, scalable, and secure solutions primarily leveraging the Salesforce platform, including Data Cloud and various Salesforce Clouds (Industry, Service, Marketing, Sales).

* Develop and deliver compelling technical presentations, demonstrations, and proof-of-concepts (POCs) that showcase the value of proposed solutions.

* Lead technical discovery sessions and workshops with clients to refine requirements and validate solution designs.

* Provide expertise on Salesforce best practices, architecture patterns, and integration strategies within a public sector context.

* Advise clients on data modeling best practices within the Salesforce platform (SF Data Model) and how to leverage Data Cloud for unified data strategies.

* Incorporate IBM's asset portfolio, including IBM Consulting Advantage and related Assets, into Salesforce-centric solutions where appropriate.

* Respond to technical sections of Request for Proposals (RFPs) and other procurement documents.

* Stay current with the latest Salesforce product releases, certifications, and industry trends, particularly as they apply to the public sector.

* Potentially mentor and guide junior technical resources.

* Build and maintain strong relationships with key client stakeholders and IBM internal teams.

This role can be performed from anywhere in the US.

Required technical and professional expertise

* Proven experience in a solution architect or engineering role with a focus on pre-sales activities.

* Demonstrated experience with the Salesforce Data Model.

* Significant experience with Data Cloud implementation in a technical architect role.

* Hold the Agentforce | Salesforce AI Specialist Certified credential.

* Possess certifications in both Salesforce Data Cloud, Industry Cloud and at least one core Salesforce Cloud (Service Cloud, Marketing Cloud, Sales Cloud, or a relevant Industry Cloud).

* Expertise using SQL and SOQL.

* Extensive experience implementing and/or architecting solutions using Service Cloud, Marketing Cloud, Sales Cloud, or Salesforce Industry Clouds within complex environments.

* Strong understanding of cloud computing concepts and experience with at least one major cloud platform (e.g., AWS, Azure, Google Cloud).

* Excellent communication, presentation, and interpersonal skills with the ability to articulate technical concepts clearly and effectively.

* Ability to work independently and as part of a dispersed team.

* Experience working with or selling to Public Sector clients is highly desirable.

Preferred technical and professional experience

* Additional Salesforce certifications.

* Experience with other relevant technologies and integration patterns.

* Familiarity with healthcare-specific compliance and security requirements like HIPPA.

* Experience with Agile methodologies.

* Bachelor's degree in Computer Science, Engineering, or a related field.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.