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Business Learning Solutions Speclist

The Business Learning Solutions Specialist contributes to the design, delivery and administration of business unit training programs in accordance with the organization's training and development plan. Under limited supervision, this job works to meet the current and future human resource needs of the business by continuously improving current training programs and enhancing the performance of individual employees.

Key Responsibilities and Duties

+ Designs and develops all elements of the organization's business unit training program to foster learning and provide growth opportunities for employees within the organization.

+ Utilizes expert technical knowledge of the organization's systems, databases and technologies to administer business unit training and development programs and troubleshoots any issues that may arise throughout delivery of the programs.

+ Creates and reviews training procedure manuals, guides and course materials, such as handouts and visual materials, to support training efforts.

+ Determines key areas of improvement within the business unit training and development programs by analyzing course evaluations and quantitative training results.

+ Verifies that business unit training covers internal systems and control processes, along with relevant external standards and regulations to best prepare employees within particular business units.

+ Ensures employees are trained on general skills and competencies to be properly prepared for advanced training, learning and everyday administrative tasks.

+ Partners with leadership and management teams to develop management skills and to implement best leadership practices within the organization.

Educational Requirements

+ University (Degree) Preferred

Work Experience

+ 3+ Years Required; 5+ Years Preferred

Physical Requirements

+ Physical Requirements: Sedentary Work

Career Level

7IC

Additional Job Description

+ This role is critical in advancing Treasury Management transformation initiatives, including existing remediation work, simplification of existing processes and operational readiness.

+ Key responsibilities will include transformation initiatives such as driving execution of identified operational excellence priorities as well as training design and development:

+ Design and execute training programs tailored to the needs of new employees, sales teams, business/corporate clients, implementation teams, and servicing teams.

+ Collaborate with internal training teams to leverage existing resources and expertise, enhancing the overall training experience.

+ Manage and organize training materials and programs to ensure they are accessible and up-to-date.

Preferred Qualifications

+ Treasury Management/Cash Management experience

+ Change management and transformation experience

+ Experience building and developing training programs (preferably Treasury Management-specific training)

+ External training/Implementation experience

+ Experience with FIS BST (Business Service Tool)

+ Familiarity with Salesforce & Salesforce's Service Cloud

+ Strong written and oral communication skills

Expected Travel: 15%

_Hybrid work is a minimum of four days a week, one flexible day for remote work._

Posting End Date: 05/17/25

Job Seeker Notice

EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

**Pay Range** $79,700 - $107,800

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.