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The Helpdesk, Web, and Data Specialist will report to the Director of Distance Learning and perform the following duties:

+ Oversight and administration of the Distance Learning Helpdesk Ticketing System, including the training and management of student assistants in collaboration with the Director. Develop standards for response times, communication protocols, and statistical reporting that highlights strengths and weaknesses, areas for improvement, and periodic data insights to be used for Annual Reports and other documentation or communication.

+ Develop a user-centered, engaging, and robust departmental website that meets the needs of the department, work with the College's Marketing and Communications department to design and deliver innovative webpage layouts and content organization as requested by the Director, and develop procedures and workflows for delegating copy-editing and content review to the Office Adm. Assistant.

+ Design, implement, and maintain a departmental database that accurately stores and retrieves tiered data which complex relational dependencies in a data warehousing tool such as Access, PowerBI, SQL, or other relational database solution. Develop dynamic report links to allow faculty, staff, and administration accurate data on demand.

+ Stay abreast of technological innovations as they relate the Brightspace Learning Management System in order to support faculty, staff and students with common questions.

+ Liaise with other campus and SUNY related departments, such as Information Technology, SUNY Online Helpdesk, etc. as needed to research technical issues, troubleshoot helpdesk requests, and respond to internal requests for SUNY-level support.

+ Provide Learning Management System/Brightspace (LMS) support, including assisting faculty/staff/students with course troubleshooting.

+ Support the LMS Administrator as required for assisting with integration projects, testing integration environments, and other duties relating to 3rd-party integrations.

+ Support the Office of Distance Learning to provide expert hardware including, but not limited to, lab maintenance, conference room technology, desktop and printer support, speakers, software, etc.

+ Support the Office of Distance Learning to provide expert software including, but not limited to, Panopto, Genius SIS, MS Teams, Qualtrics, etc.

This is a 12-month full-time position that may be eligible for a telecommuting option of up to two days per week.

The college particularly welcomes candidates with knowledge, skills and abilities that include:

+ Commitment to diversity and university initiatives supportive of diversity and inclusion.

+ Interest in participating in student-centered service activities.

+ Desire to apply expertise in promoting civic engagement with the College's many community partners.

Job Requirements:

MINIMUM QUALIFICATIONS:

+ Bachelor's Degree in related field

+ Ability to communicate technical information to non-technical personnel and students.

+ Knowledge in website design and maintenance.

+ Knowledge in database design and maintenance.

+ Knowledge with Learning Management Systems (Brightspace, Blackboard, etc.).

PREFERRED QUALIFICATIONS:

+ Master's Degree.

+ One year experience with website design, database design and maintenance, and/or LMS support.

Additional Information:

This is a full-time UUP position.

+ For the first 10 working days, beginning Thursday, May 15, 2025, and ending Thursday, May 29, 2025, applications will be limited to UUP Farmingdale.

+ CLOSING DATE FOR RECEIPT OF APPLICATIONS: Friday, June 13, 2025

+ SALARY: $55,151 + $3,400 in downstate location pay = $58,551 Total Compensation.

The State University of New York offers excellent fringe benefits including health insurance options and retirement plans.

Click here for New York State Benefits Summary (https://www.suny.edu/media/suny/content-assets/documents/benefits/benefit-summaries/UUP-FT-Benefits-at-a-Glance.pdf)

Visit our Why Work at FSC (https://www.farmingdale.edu/human-resources/why-work-at-farmingdale.shtml) page to learn more about FSC and the total rewards we offer.

VISA SPONSORSHIP IS NOT AVAILABLE FOR THIS POSITION

The Consumer Information web page can be viewed at the following link

http://www.farmingdale.edu/consumer-information/index.shtml

This page describes various services, information and statistics on many different aspects of the College's operations.

Farmingdale State College's commitment to inclusive excellence is an important part of our mission of public education and our culture. At Farmingdale State College, we continue to work on building a community that supports freedom, mutual respect, and civility. We seek others who support these values of diversity and inclusiveness and candidates of all diverse backgrounds who wish to participate in our cultural aspirations are welcome and encouraged to apply.

The College is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status or any other legally protected status.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected].