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The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and supports over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Our continued growth has created an opportunity to join our team as an Associate Manager, Scheduling Experience.

Responsibilities:

+ **Discovery-Oriented:** You will work closely with stakeholders to understand user pain points and business stakeholder needs. By analyzing data and trends, you'll help identify opportunities to optimize processes and support decisions for your area.

+ **Business-Minded:** You will assist in aligning recommendations with business goals by collaborating with cross-functional teams. You will focus on supporting the development of solutions that have measurable business impact.

+ **Problem Solving:** You will identify and solve complex problems – both for customers and the business, viewing solutions through the lens of viability, feasibility, value, and usability.

+ **Cross-Functional Collaboration:** You will work with various teams, including product, UX, IT, marketing, clinical and operations, to ensure smooth execution of the Scheduling Experience vision. You'll help drive alignment across departments to meet shared goals.

+ **Stakeholder Management:** You will assist in engaging with stakeholders to align on priorities and expectations. You will help facilitate decisions and ensure effective communication, all while learning to manage differing perspectives.

+ **Drive for Results:** You will assist in monitoring success by helping define and track key metrics. You'll use data to contribute to informed decision-making and adjust features to maintain progress.

+ **Ethics and Values:** You will act in line with the company’s core values, demonstrating integrity, professionalism, and ethical decision-making.

Experience/Education:

+ **Experience:** 2-3 years of experience in product management, funnel optimization, revenue management or a related field, with a focus on software or healthcare industries preferred. Entry-level candidates with a passion for product management, funnel optimization, or revenue management will also be considered.

+ **Education:** Undergraduate degree required with a major in Business, Engineering, Statistics, Economics, or related field preferred.

+ **Analytical Ability:** Detail-oriented, analytical ability with proficiency in SQL (Big Query preferred), Excel, Tableau, Google Analytics and ability to extract and analyze data independently.

+ **Storytelling:** Exceptional storyteller capable of articulating value propositions and user needs in a clear and compelling manner. Proficient in developing visually engaging and informative presentations (e.g. PowerPoint) to support strategic communication.

+ **Proven Ability:** Ability to support and contribute to executing and managing outcome-driven initiatives.

+ **Passion:** Clear passion for the company’s mission, with the ability to identify opportunities for growth and innovation.

+ **Collaboration Skills:** Ability to collaborate with cross-functional teams, helping to influence stakeholders and support decisions.

+ **Self-Management:** Ability to work independently, solve business challenges, and manage priorities effectively.

+ **Entrepreneurial Mindset:** Strong bias toward action and results, eager to learn and contribute to projects.

+ **Adaptability:** Ability to manage changing requirements and shifting priorities, while staying focused on delivering results.

+ **User Advocacy:** Passionate about user experience and customer satisfaction, with a strong desire to learn about user needs.

+ **Learning Mindset:** Driven to learn and contribute across multiple business areas, including product, engineering, design, finance, clinical and operations.

+ **Communication Skills:** Strong communication skills, with the ability to listen actively, convey information clearly, and work with multiple stakeholders.

Salary: 85-105k

+ A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match