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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Enterprise Digital Experiences team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com and Customer Personalization.

As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.

We're looking for an experienced and dynamic digital Product Manager/Owner to join the Membership Experience team. The Product Manager/Owner will drive global development for digital experiences with millions of views- focusing on defining the roadmap and strategy for end-to-end customer experiences for Global Benefits.

With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.

Our product managers/owners are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.

Job Responsibilities:

+ Define your product vision and your roadmap by working with leadership, key stakeholders, and partners.

+ Drive global development for experiences with millions of views, partnering closely with the Web, Mobile, Design, Marketing, and Analytics teams.

+ Work closely with technology teams to develop, test and deliver features and services.

+ Communicate the vision of the Membership Experience, its impact across Business Lines and Card Product teams, and the high-level business needs to leaders across the organization.

+ Lead prioritization and development efforts with scrum team.

+ Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria.

+ Embody design-thinking in your practice, including empathy and journey mapping, and UX research.

+ Leverage data and analytics (qualitative quantitative) to drive informed decisions, experimentation, and product strategy.

+ Understand and apply new trends and competitive best practices into product roadmap and requirements.

+ Support development of appropriate tracking and reporting to determine product performance.

Required Skills & Experience

+ Bachelor’s Degree in related field required.

+ 2/3 years of experience in Product Management/Development.

+ Experience leading scrum teams and a solid understanding of back-end architecture is required.

+ Proven track record with consumer-facing product(s) and a core product vision.

+ Experience with rapid and iterative software development methodologies.

+ A solid understanding of application architecture (e.g. web, native app, PWA, etc)

+ Knowledge of reporting/analytical applications, i.e. Adobe.

+ Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.)

+ Impeccable communication skills, both on and offline.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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**Job:** Product

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 25008663