• Administrative Assistant, Guest Services

    UCLA Health (Los Angeles, CA)


    Description

    As a Guest Services (Administrative Assistant II) representative at The Tiverton, you will operate a 24 hour Front Desk to assist with the administrative and concierge duties for the front of house operations (FOH) of a 100 room patient and family guest house which serves UCLA Health System patients, their families, and guests of the UCLA campus. Your responsibilities include coordinating guest check in and check out, guest accounting, concierge, guest services, make room reservations, operate a PBX console, process service requests, coordinate room readiness and special requests with the EVS and Maintenance departments, and participate with guest events and health & wellness initiatives.

     

    _Please note_ : This position will primarily work the evening shifts and middle shifts on weekdays, weekends, and holidays. This position will work all weekends and holidays. This position will train for all the shifts, including the night shift. Shifts may vary to accommodate operational needs.

    Various Shifts:

    + 6:00am-2:30pm

    + 9:30am-6:00pm

    + 2:00pm-10:30pm

    + 10:15pm-6:15am

     

    Salary Range: $25.60-36.33/hourQualifications

    Required:

    + Experience working in the service industry and working with colleagues to accomplish department goals and objectives, while motivating others to work together as team.

    + Demonstrated experience in working in high-volume public contact setting including customer service, team building, problem solving, and service recovery.

    + 2 years' experience in the hospitality, retail, or service industry.

    + Skill in prioritizing assignments and multi-tasking to complete work when there are changes in workload, pressures of deadlines, and competing requirements.

    + Demonstrated ability to work independently and in a group collaborating with colleagues and to follow through on assignments with minimal direction.

    + Ability to write concise, logical, grammatically correct memos, letters, routine email correspondence, etc.

    + Interpersonal skills to communicate, work diplomatically and interact effectively with diverse hotel guests, personnel at various levels, in a high volume continuous public contact setting, including patients, students, colleagues, and other university employees.

    + Skill in operating a personal computer, and a hotel property management system including working knowledge of equipment capabilities and programs.

    + Working knowledge of Microsoft Office, specifically Outlook, Excel, & Word.

    + Ability to work accurately with numbers and knowledge of cash handling procedures.

    + Ability to perform basic physical tasks, actively make deliveries using stairs, participate in room rounds and inspections, and to lift up to 25-40lbs.

    + Must be able to work various shifts as needed.

     

    UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.