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Job Description

**Work Arrangement​​:** This role is categorized as **Hybrid** . This means the successful candidate is **expected to report to** **Danbury, CT** **three times per week,** at minimum or other frequency dictated by the business.

**Relocation:** This job may be eligible for relocation benefits.

The Role

The Associate Regional Director will provide oversight of the tools, data, and resources to enable the sales team to drive the business. They may be responsible for the overall efficiency and effectiveness of the assigned sales organization. The manager ensures their team aggressively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. These managers review company data reports and process market trends to build, lead, change company tactics and increase sales.

The Role

+ Role model GM’s core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity.

+ Create a customer centric culture of empowerment, results focused mindset and drive change management.

+ Primary lead between Regional Customer Care and Aftersales (CCA), HQ, CCA Service Operations and Key Internal/External Workgroups.

+ Develop and Support the Service and Independent Aftermarket (IAM) Strategy for the Region.

+ Lead and manage the IAM field sales team to achieving performance goals.

+ Achieve Retail & IAM Targets and Drive Revenue Growth.

+ Develop, coordinate and support the yearly business plan process focusing on revenue growth and sales objective attainment.

+ Provide accurate forecasting and planning.

+ Support development and execution of Regional customer activities, including but not limited to: NPS, retention, BDC dealer engagement/deployment and pilot programs.

+ Coordinate, support and lead EV launch strategies and EV dealer compliance.

+ Accountable for overall Service KPIs/CAP metrics for the Region.

+ Create effective countermeasure to mitigate headwinds and drive innovation.

+ KPI’s: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance

Additional Job Description

Your Skills & Abilities (Required Qualifications)

+ Bachelor’s Degree or Equivalent Experience.

+ 5+ years of experience leading, guiding and improving dealership fixed operations in a wholesale and/or retail environment.

+ 3 + years of Leading, Coaching and Developing People.

+ Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience.

+ Advanced knowledge of Dealership Service & Parts Operations:

+ Automotive Parts and Service Systems

+ Dealer Operating Report & Fixed Analysis Tools

+ Dealership profit department’s structure and interconnectivity

+ Consultative Selling Skills

+ Proficient knowledge of the Independent Aftermarket.

+ Effective oral and written persuasive and informative communication skills.

+ Experience leading complex projects and creating strategy with proven results.

**Compensation:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

+ The salary range for this role is ($158,500 - $242,900). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

+ Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

+ Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

This position requires the ability to legally operate a motor vehicle on a regular basis.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ([email protected]) us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global location** **s

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.