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Employment Type:

Full time

Shift:

Day Shift

Description:

Trinity Health Of New England Medical Group is looking for a **Primary Care Business Services/Referrals Specialist** join our team

The **Primary Care Business Services/Referrals Specialist** functions in a supportive role in the healthcare team to facilitate the patient flow in the practice. Responsible for performing all business functions including greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, managing incoming and outgoing faxes and providing clerical support to the providers and staff. Plays a critical role in checkout functions and is responsible for scheduling specialty referral appointments.

What you will do:

+ Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.

+ Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.

+ Schedules patient appointments based on department protocols in order to maximize provider productivity. Anticipates conflicts in the provider schedules templates, notifies provider of any scheduling conflicts and recommends alternatives.

+ Responsible for taking the lead in complex scheduling specialty referral appointments at checkout. Able to understand and schedule referral appointments across all specialties within THOfNE Medical Group.

+ May schedule hospital admissions, operating room procedures, outpatient invasive and non-invasive procedures,

+ Documents appropriate and accurate information in the patient’s medical record by generating clear, concise, complete, and professional messages.

+ Reconciles cash draw and balances monies at the end of day.

Minimum Qualifications:

+ Requires a High School Diploma or equivalent. College coursework in secretarial or medical sciences preferred.

+ Minimum of two (2) years of experience within a medical office or billing department required.

+ Previous scheduling experience with Epic EMR system strongly preferred. Knowledge of patient billing and medical terminology preferred.

+ Experience in customer-facing role preferred. Knowledge of customer service standards preferred.

+ Excellent communication and computer skills required

Highlights and Benefits:

+ Day Shift. Hours may vary

+ Great benefits effective day 1!

+ Mission Driven Team environment

+ Career growth and advancement potential

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran