"Alerted.org

Job Description

Insight Global is recruiting for an Executive Director, Enterprise Automation, and Innovation. As the Executive Director of Enterprise Automation and Innovation, this role will be responsible for leading the Health Clients Enterprise-wide Automation COE, which provides end to end platform support for our premier automation solutions from intake, design, license and infrastructure requirements through production support and decommissioning. This role will lead a large organization of software engineers, business analysts, and automation experts, as well as support hundreds of distributed citizen bot developers across the enterprise. While keeping an eye out for the advancements in the automation and augmentation technologies, this role will continue to support and evolve our existing Robotics Process Automation (RPA) platforms from a compliance, capacity, and performance perspective

Examples:

Strategic Vision and Leadership: Set the vision and strategy for the enterprise automation (including Robotics Process Automation) within the Pharmacy Services organization. Represent the Enterprise Automation organization at a strategic level, reporting on progress, capabilities, etc. to ensure adherence to goals.

Incubation Program Leadership: Actively drive the end-to-end incubation process to drive hyper-automation, from idea generation and validation to prototype development and market launch. The goal is to drive the Automation and Augmentation initiatives of the Pharmacy Services organization.

Technology Exploration & Evaluation: Stay abreast of emerging technologies (AI, machine learning, data analytics, Agentic AI automation, evolution of RPA as a technology) and assess their potential application to the PBM business as focus, while providing enabling services to the enterprise. Conduct technology feasibility studies and develop proof-of-concepts by partnering with technology teams.

Financial Modeling and Execution: Oversee generation of budgets and chargeback models to support operations. Manage the budget for the enterprise COE which includes 3+ million dollars in software licensing, a multimillion-dollar bot charge back model and a capital budget.

Cross Functional Collaboration: Manage all associated procurement and finance matters regarding budget adherence. Collaborate with the Project Management Office and Finance to ensure proper project reporting, costing and escalation.

Team Contributor: Contribute as a Solutions Engineering and Automation Leadership Team member helping to incorporate our collective resources to the most effective and efficient operating model to serve the needs of the CVS business community.

Effective Capacity Planning: Ensure proper maintenance and management of platforms to accommodate current and future use cases.

External Vendor Management: Act as technical oversight for vendor relationships, contract negotiations and supplier payment for all RPA-related services/products

Effective Human Resources Management: Lead, manage, and mentor an organization with teams of software engineers, business analysts, scrum masters, architects, and automation experts, ensuring high performance, quality, and delivery of the automation solutions. Oversee the end-to-end platform support for the RPA COE, including infrastructure, security, governance, compliance, and scalability. Stay abreast of the latest trends, technologies, and best practices in the automation domain, and evaluate and adopt new solutions as appropriate. Ensure specific roles and staffing levels for both FTE and contract resources is sufficient to meet the needs for both the core development team and support of existing solution platforms.

Effective Governance: Ensure appropriate policies and procedures are in place to support compliance with overarching corporate procedures. Drive internal participation in completion of any related audits. Establish clear processes, metrics, and governance to ensure the programs effectiveness.

Continuous improvements and performance management: Drive continuous improvement, innovation, and automation of the RPA COE processes, tools, and capabilities. Measure and report on the value, impact, and ROI of the RPA COE, leveraging data and analytics.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Bachelors Degree Required

Must have executive experience in an Automation or augmentation tech leadership role

Minimum of 15 years of experience as a leader of high-performing teams, managing a team of 25-50 technical personnel.

o Experience should include hiring, mentoring, goal setting, performance reviews and dismissals

Proven hands-on experience in RPA and proven skills to transition from RPA to the Agentic Process Automation world.

Enterprise exp working w modern tools and frameworks like CREW AI, Vertex AI, UiPath and/or Automation Anywhere

At least 5-10 years of Leading engineering teams (not just architecture)

Experience in Operations managing the overall environment (Specific experience setting and managing operational and capital budgets as well as procurement processes.)

Strong demonstrable experience working with AI/ML, RPA, GenAI, or automation technologies.

Experience with lean startup methodologies and agile development practices. Soft Skills:

High energy leader

Good communication skills

People first mentality

Plusses:

Masters Degree or PHD

Experience in the healthcare industry null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].