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Location:

127 Public Square - Cleveland, Ohio 44114

**Location:** In office, 127 Public Square, Cleveland, OH (required)

ABOUT THE JOB (JOB BRIEF)

Provides executive administrative support to the Commercial Bank Chief Operating Officer and Head of Commercial Product; performing diversified administrative and clerical duties as assigned. Often exposed to sensitive or confidential information, the Executive Assistant manages the day-to-day administrative operations, schedules meetings, communicates with internal and external stakeholders and composes written communications and presentations.

ESSENTIAL JOB FUNCTIONS

+ Provides diversified administrative support to the leader including scheduling, travel arrangements, and coordination of meetings.

+ Serves as a liaison to internal and external stakeholders and interacts with the most senior leaders in the business.

+ Prepares confidential and sensitive documentation and correspondence which may be distributed to various internal and external stakeholders.

+ Schedules appointments, answers phone calls and provides information to callers; composes and types correspondence; reads and routes incoming emails and other forms of communication.

+ Maintains frequently changing calendar(s) and extensive contact lists.

+ Consistently follows through on deadlines and projects, taking initiative on all work requests, providing status updates to managers and team as needed.

+ Proactively anticipates needs and issues; recommends and takes action to proactively resolve challenges.

+ Performs other duties and responsibilities as assigned.

REQUIRED QUALIFICATIONS

+ Undergraduate degree in Business related field or equivalent experience

+ 5 or more years of experience working with senior executives

+ Strong working knowledge of Word, Excel, PowerPoint, Outlook

+ Demonstrated problem solving, relationship-building and interpersonal skills

+ Strong verbal and written communication skills and ability to work in a team environment

+ Excellent attention to detail, organization and accuracy of work

+ With direction, solves problems and anticipates needs

+ Proven problem-solving skills with the ability to prioritize in fast-paced, high-pressure environment

+ Demonstrated personal leadership

+ Handles confidential information with discretion

+ **Business Acumen:** Demonstrates a business minded focus. Understanding how Key and its business units operate. Is aware of his/her contributions and how they impact the business and/or organization at an enterprise level.

+ **Relationship Builder:** Relates well to all kinds of people, up, down and sideways, inside and outside the organization: builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

+ **Client Sensitivity:** Seeking deep insight into client issues and working to develop client-focused solutions that provide value beyond expectations. Showing a thorough and unique understanding of client needs, and gaining the reputation as trusted advisor and partner with clients (both internally and externally). Handles confidential information with discretion.

+ **Organizing:** Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

+ **Planning:** Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

_This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time basis._

Job Posting Expiration Date: 06/18/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.