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Why Wells Fargo

**Are you looking for more? Find it here.** At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed.

We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life (https://www.wellsfargojobs.com/en/well-life/) means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!

About this role:

Wells Fargo is seeking an Associate​ Account Resolution Representative in Overdraft Deposit Collections and Recovery as part of Collections & Servicing Operations. Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

+ Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency

+ Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances

+ Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems

+ Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles

+ Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

+ 6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

+ Excellent verbal, written, and interpersonal communication skills.

+ Good analytical skills with high attention to detail and accuracy.

+ Able to negotiate, influence, and collaborate to build successful relationships.

+ Solid conflict management and decision-making skills.

+ Customer service focus with the ability to listen to customer needs and recommend solutions.

+ Ability to manage to production goals, deadlines, and various metrics.

+ Capable to work effectively in structured but flexible, adaptable and changing, call center environment.

+ Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.

Job Expectations:

+ Must be able to attend full duration of required training period

+ Ability to work additional hours as needed

+ Must work on-site at the location posted

+ This position is not eligible for Visa sponsorship

Work Schedule:

+ Training start date July 14, 2025, for **6 weeks** Monday to Friday 8:30 am - 5:00 pm eastern time

+ Operating hours for line of business Monday - Thursday 8am -9pm; Friday 8am - 7pm; Saturday 8-5pm; Sunday 8-5:30pm

+ This position offers a hybrid work schedule

Posting Location(s):

+ 5201 W Amelia Earhart Dr., Salt Lake City, UT 84116

+ 7711 Plantation Rd., **​** Roanoke, VA 24019-3224

Posting End Date:

21 May 2025

_*Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-458104