• Customer Service Associate

    Robert Half Office Team (San Diego, CA)


    Description

    Robert Half is actively seeking a Customer Service Associate for a temporary-to-hire opportunity with a nonprofit call center. If you thrive in a people-focused role and are passionate about supporting community-centered initiatives, this job could be your next great career move. As a Customer Service Associate, you’ll be the front line of communication, helping clients, donors, and community members with their questions, concerns, and contributions. Your dedication and strong interpersonal skills will enable you to deliver exceptional service while promoting the mission of the nonprofit organization.

    Key Responsibilities

    + Professionally answer incoming calls and provide information about the organization's programs and services.

    + Process donations, assist with donor inquiries, and resolve issues promptly and efficiently.

    + Proactively address client concerns with empathy and professionalism.

    + Maintain accurate records of customer interactions and transactions using CRM tools.

    + Collaborate with team members to resolve complex issues and improve service delivery.

    + Meet performance metrics, including call handling time and customer satisfaction ratings.

    Requirements

    + Minimum 1-2 years of customer service experience; call center or nonprofit experience preferred.

    + Proficiency in Microsoft Office Suite and familiarity with customer relationship management (CRM) tools.

    + Exceptional verbal communication, problem-solving abilities, and attention to detail.

    + Strong alignment with nonprofit mission and customer-focused mindset.

    + High school diploma or equivalent required; additional certifications or coursework in customer service is a plus.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .