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Description

Are you passionate about delivering exceptional customer service while contributing to meaningful causes? Our client, a leading nonprofit organization in San Diego, CA is seeking a Customer Service Representative to join their team. This is an excellent opportunity for an empathetic, detail-oriented professional who thrives in a mission-driven environment.

Key Responsibilities:

+ Act as the first point of contact for donors, volunteers, and program participants, delivering high-quality service through phone, email, and live chat.

+ Provide accurate information about the organization’s programs, services, and events, ensuring clarity and alignment with the organization’s mission.

+ Process donations, event registrations, or membership applications while maintaining confidentiality and accuracy in donor records.

+ Assist with resolving inquiries, concerns, or issues in a professional and empathetic manner, escalating cases as needed for swift resolutions.

+ Collaborate with internal departments, such as development or marketing, to streamline responses and provide seamless support to stakeholders.

+ Maintain and update CRM or donor databases with precise documentation of client interactions and feedback.

+ Participate in customer service training opportunities to continually enhance skills and stay aligned with organizational goals.

Requirements

+ Minimum of 1-2 years of customer service or support experience (nonprofit experience is a plus).

+ Exceptional verbal and written communication skills with a customer-focused approach. Strong problem-solving and organizational skills.

+ Proficiency in using CRM software, Microsoft Office Suite (Word, Excel, Outlook), and virtual communication tools like Zoom or Teams.

+ Ability to adapt to a fast-paced, collaborative work environment. A genuine passion for helping others and supporting community-oriented initiatives.

+ High school diploma or equivalent required; associate’s or bachelor’s degree is a plus.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .