"Alerted.org

Job Summary:

We are seeking a highly organized and results-driven Sr. Project Manager of Omnichannel Initiatives to lead and coordinate our omnichannel initiatives.

In this role, you will be responsible for managing the end-to-end execution of project that bridge our digital and physical customer experiences across field teams, web and digital touchpoints. You will collaborate with cross-functional teams including field operations, information technology, customer engagement, brand and third-party partners to ensure a seamless integration and delivery of omnichannel solutions that enhance customer engagement and drive business results.

This role reports into the Director Business Partnership within the Omnichannel Center of Excellence

Key Responsibilities:

Lead the planning, execution and delivery of complex omnichannel initiatives, ensuring they are completed on time throughout the integrated technical processes.

Serve as point of contact for coordination of omnichannel initiatives to our partner teams (Development, engineering, UX/UI, analytics, marketing and customer engagement operations teams., etc.) to give visibility on projects progress, plannings, risks, issues, and decisions to be taken.

Manage multiple projects with project plans (MS Project), notes/status updates, and effective communication.

Define workstreams and involve all relevant stakeholders to orchestrate the work to be done.

Highlight any business requirements requiring new capabilities or technologies; identify solutions and timing. Identify and manage project risks, dependencies, and change management processes.

Ensure technical feasibility within set timelines across platforms/systems

Implement and refine project management best practices, tools, and methodologies as needed

Collaborate with third party partners involved in the omnichannel initiatives

Track and report project performance, providing transparency to stakeholders through regular status updates and dashboards

As necessary act as a translator between technical and non-technical teams to ensure clear communication and understanding of project requirements and deliverables.

Track activities (Azure DevOps) and deliverables with all key stakeholders, ensuring timely completion and quality output.

Requirements:

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field. PMP, CSM, or Agile certifications a plus.

At least 7 years of experience in technical project management, ideally within the customer experience, pharma, omnichannel domains.

Demonstrated success managing omnichannel or customer experience projects involving web, digital and field teams

Strong understanding of system architecture and integrations including APIs, middlewar and data flows.

Excellent organizational, problem-solving, and stakeholder management skills

Proven ability to thrive in a fast-paced matrixed environment

Excellent project management skills, with expertise in Agile methodologies preferred.

Experience managing multiple projects simultaneously, with proven ability to prioritize tasks and allocate resources effectively.

Outstanding interpersonal and communication skills, with the ability to work effectively with cross-functional teams, stakeholders, and external partners.

Experience with Veeva Vault is a plus.

Experience with agile methodologies.

Experience in the pharmaceutical industry is a plus.

Experience with planning, strong documentation skills, able to manage themselves and their work.

Experience with tools like MS Project, JIRA, Azure DevOps, Microsoft 365, Visio, Invision, Workfront, Smartsheet, and/or equivalent.

Competencies

**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.

**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.

**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.

**Respectful Collaboration -** Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.

**Empowered Development -** Play an active role in professional development as a business imperative.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka .

Disclaimer:

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request ([email protected]) .

Statement Regarding Job Recruiting Fraud Scams

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External .

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.