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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The primary responsibility of the IT Principle Support Specialist to provide second level technical support for all store technology and communications to the Store Systems Help Desk, STS-NOC, Rollout Operations Center, Asset Protection, New/Relocation Stores, and first line of support for Field Technical Services. This involves coordinating activities with multiple resources, such as Field Technical Services, IS RX/POS, Photo, Minute Clinic, equipment vendors, Retail Network Operations Center, telephone companies, low voltage cabling vendors and other CVS departments, for numerous projects at any given point in time.

Responsibilities include but are not limited to the following:

+ Provide 2nd level support to the Store Systems Help Desk, Field Technical Services and POS & RX Application Development groups for resolving problems relating to store systems.

+ Working store hardware issues which require in-depth of the connectivity between corporate and the store infrastructure.

+ Proactive monitoring using Orion platform and alerts.

+ Identify potential problems that could result in delays and/or untimely sequencing of installations; decide upon actions to resolve these issues as well as those requiring management intervention.

+ Coordinate vendor repairs for telephone lines and telephone equipment with tracking until completion - Program and maintain telephone systems including daily diagnostics, installation of equipment and coordinate vendor services.

+ An ideal candidate has excellent oral and written communication skills, has the ability to handle multiple projects and tasks and demonstrates ability to problem solve and apply critical thinking skills, both analytically and creatively and able to solve problems under pressure.

+ Schedule for this position is second shift and weekends.

Required Qualifications

1+ years of experience in Technical Support Role

Preferred Qualifications

+ Knowledge of Point of Sale systems

+ Knowledge of present telephone systems (Vertical System)

+ Knowledge on configuration and troubleshooting 4g/Broadband

+ Knowledge of store hardware concepts (Store routers, switches, wifi, servers, workstations Vertical System)

+ Must be willing to provide 24-hour on call support (rotation schedule)

+ Technical Certifications (A+ certification, CCNA)

+ Technical Degree

+ Previous technical work experience

Education

Verifiable High School diploma or GED is required.

Further education or technical degree a preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/20/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.