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Position Details

Advertising/Posting Title Information Tech Professional

Posting Summary

Provide a variety of information and communication technology support services for UVM students, faculty, and staff and other affiliates. Responsibilities include research and implementation of solutions of institution-wide impact; project leadership; general and specialized software and networking support and problem resolution; and helping clients learn about information technology through several modes of teaching and publication. Specialize in one or more areas, such as networking, a productivity software suite, an operating system, mobile devices, and specialized or advanced applications. Serve as second-level support for Help Line consultants and ETS technical staff and provide service coordination for the IT needs of students, faculty, staff, and users of classrooms and computer labs. Perform work in-office as well as at client sites, by telephone, through electronic communication, and as needed, in high-volume settings such as the Computer Depot Clinic and Help Line.

Minimum Qualifications (or equivalent combination of education and experience)

+ Bachelor’s degree in information technology or related field and one to three years of related experience to include: support experience with common workstation, server, and host applications (e.g., electronic mail, word processing, spreadsheets, databases, internet) and operating systems (e.g., Windows, Macintosh, Linux) in an Internet-connected networked environment; support experience with software or networking in areas of specialization; support experience with client network configuration using protocols in use at UVM ; and experience with network and information systems security knowledge and practical application experience required.

+ Effective customer service focus, verbal and written communication skills and interpersonal skills, including ability to work successfully with technical and nontechnical personnel, required.

+ Effective organizational and time management skills required.

+ Ability to determine appropriate relative priorities of multiple support requests and projects and to maintain communication with clients concerning expectations and timelines required

Desirable Qualifications

+ IT certification, such as A+ and MCSE .

+ Experience UVM -standard workstation, server, and host operating systems, application software, and networking hardware and software.

+ Project leadership and management capability. Knowledge of University organization and IT-related resources.

+ Experience instructing adult learners with limited technology experience.

Anticipated Pay Range Approximately 53,000/yr

Other Information

Special Conditions A probationary period may be required for current UVM employees, A probationary period may be required, Bargaining unit position, Background Check required for this position, Occasional evening and/or weekends required (if non-exempt position, may result in overtime)

FLSA Exempt

Union Position Yes, UVMSU

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location Burlington, Vermont

Job Open Date 05/13/2025

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled No

Position Information

Position Title Information Tech Professional

Posting Number S5605PO

Department ETS Client Services/11630

Position Number 010217

Employee FTE 1.0

Employee Term 12

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ How did you hear about this employment opportunity?

+ Chronicle of Higher Education

+ HigherEdJobs

+ Inside Higher Ed

+ LinkedIn

+ Seven Days

+ UVM Employee (Please specify below)

+ UVM Employment Web Site

+ Vermont JobLink (Department of Labor)

+ Other (Please specify below)

+ Please specify here where applicable. Enter "NA" if not applicable.

(Open Ended Question)

Documents Needed to Apply

Required Documents

+ Resume

+ Cover Letter/Letter of Application

Optional Documents