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IT - Business Analysis

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Who We Are

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life .

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

What We Do

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate , which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7 ,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide. * For more information, visit transamerica.com .

Job Description Summary

Global Technology Services (GTS) is Aegon's global IT partner that provides infrastructure services, information security and global/corporate application support for Aegon's businesses around the world.

From 6 locations in the US, the Netherlands, UK, and Hungary, we support 20+ country units and 24000+ employees in the world. Our support consists of a wide range of centralized global IT services such as programming, database management, project management, agile/dev/ops, and more.

We continue to maximize the value from having a clear digital and data technology platform strategy that extends our ecosystem, as an approach to digitization, enhancing customer experience, and improving operational efficiency.

All of these teams work closely together to provide innovative and digital solutions as well as critical technology support. This is essential for enabling Aegon's businesses around the globe to be innovative, digital and competitive, efficient, and effective, and to provide the best solutions and customer experience for our customers and shareholders.

Job Description

Job Description Summary:

The Business Analyst team work as liaisons between the business and GTS with a focus on current and new initiatives. Primary areas of responsibility include business analysis, database analysis, development, process improvement, software testing, application and client security administration, and general application administration and support.

What You Will Do:

+ Business Analysis

+ Define and document business requirements related to system functionality, performance, security, and internal controls; document current state and future state processes for purposes of gap analysis, process improvement opportunities and training; obtain approvals from the business sponsor.

+ Communicate effectively with external and internal teams to ensure the delivery of the solutions and/or project’s functional requirements.

+ Participate or coordinate technology evaluations by assisting business areas with changes or selection of systems. Participate or coordinate Request for Proposal processes, impact analysis and feasibility studies. Maintain relationships with IT application vendors during selection processes and implementation projects. Provide consultancy and research possibilities with respect to solutions and cost (support business case preparation).

+ Interact with the business to know and understand their processes and (IT) needs. Be the liaison between the business units, technology teams and support teams.

+ Liaise with peers in country-units and external parties in the field of Business Analysis, Project Management, Business Process Management, Application Management and Test Management, to exchange best practices, knowledge, and processes and to mature and improve Business Analyst role and expertise/skills.

+ Quality Assurance

+ Prepare test cases based on knowledge of how the system is designed, requirements and expected results. Execution of detailed test cases/scripts for functional testing and regression testing. Track any issues and follow up on the related resolution.

+ Coordinate user acceptance testing with business end-users of application.

+ Ensure the quality of documents and other deliverables meets quality standards, appropriate methodology and acceptance criteria.

+ Operational Support

+ Preparation of application administration documents, end-user documentation, and/or application training to end-users.

+ Assist in troubleshooting/resolution of issues. Ensure appropriate tickets are created to record and assign issues and document resolution.

+ Utilize change management process to ensure modifications or upgrades are authorized, tested when applicable, approved, and implemented appropriately.

+ Act as point of contact with application vendor and customer to coordinate new releases, updates or changes.

+ Ensure proper application monitoring is in place and reviewed. Coordinate with technical staff if there is an issue.

+ Understanding risk and compliance controls and working with GTS Compliance team to ensure controls are met and/or mitigated.

+ Conforms with and abides by all regulations, policies, work procedures, instruction, and all health and safety rules.

+ Exhibits regular, reliable, punctual and predictable attendance.

What You Will Need:

Qualifications

The successful candidate will have a Bachelor’s degree in a related field or equivalent knowledge and a minimum related work experience of 5-7 years for Senior in the areas listed below.

+ Moderate to well-developed in business requirements gathering and documenting

+ Moderate to well-developed skill in quality assurance and testing methodologies

+ Moderate to well-developed skill in creating application administrator guides and user documentation

+ Moderate to well-developed understanding of application security and related compliance processes

+ Moderate to well-developed business process analysis/mapping skills

+ Moderate level of ability estimating and budgeting for IT services

+ Well-developed knowledge of standard SDLC methodologies

+ Well-developed ability to work and adapt effectively to all levels within and outside the organization; social interaction demands understanding and respect in political/corporate setting

+ Well-developed level communication skills (written, verbal, listening)

+ Moderate to well-developed skills in root cause analysis

+ Moderate awareness of cultural differences working within a global company

+ Well-developed ability to accept and embrace change, and manage through ambiguous situations

+ Well-developed ability to work effectively in team environment or independently

+ Demonstrates high work ethics, such as being proactive, accountable, and responsible

+ High experience with MS Office products (Word, Excel, Visio, & PowerPoint) as well as SharePoint

Preferred

+ Financial Services and Insurance industry experience

+ Experience with Data and Monitoring

+ Experience with Agile development, Scrum, and DevOps.

+ Experience with cloud technologies.

+ Ability to explain technical requirements to and work with developers and provide pseudocode.

Working Conditions

+ Limited travel may be required

Compensation:

The salary for this position generally ranges between $86,400 - $118,800 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

What You Receive:

+ A Comprehensive Wealth + Health package.

+ Wealth Benefits; Competitive Pay, Bonus, and Benefits Package

+ Health and Work/Life Balance Benefits

Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of persons and are dedicated to creating a respectful and inclusive work environment.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees .

Compensation Benefits

+ Competitive Pay

+ Bonus for Eligible Em ployees

Benefits Package

+ Pension Plan

+ 401k Match

+ Employee Stock Purchase Plan

+ Tuition Reimbursement

+ Disability Insurance

+ Medical Insurance

+ Dental Insurance

+ Vision Insurance

+ Employee Discounts

+ Career Training & Development Opportunities

Health and Work/Life Balance Benefits

+ Paid Time Off starting at 160 hours annually for employees in their first year of service.

+ Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

+ Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars

+ Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of s ervice at the time of birth, placement of an adopted child, or placement of a foster care child.

+ Adoption Assistance

+ Employee Assistance Program

+ College Coach Program

+ Back-Up Care Program

+ PTO for Volunteer Hours

+ Employee Matching Gifts Program

+ Employee Resource Groups

+ Inclusion and Diversity Programs

+ Employee Recognition Program

+ Referral Bonus Programs

Inclusion & Diversity

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads , and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company - sponsor ed, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees . They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation (https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation) in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

Transamerica’s Parent Company

Aegon (http://www.aegon.com/) acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

* As of December 31, 2023

At Transamerica, hard work, innovative thinking , and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is a part of A egon , an integrated, diversified, international financial services group . The A egon companies employ over 2 1,500 people and have approximately 31.7 million customers . * For more information, visit   www.transamerica.com .

* As of December 31, 2022

For more information about Transamerica’s privacy practices, click here. (https://transamerica.com/sites/default/files/files/e070d/job\_app\_0123.pdf)