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MORTGAGE CLOSING COORDINATOR

MORTGAGE PRODUCTION

FIRSTBANK PR

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview:

The Mortgage Closing Coordinator is responsible for overseeing and coordinating all aspects of the mortgage closing process to ensure smooth, timely, and compliant transactions. This role involves preparing closing numbers, ensuring all closing conditions are met, and disclosing the closing disclosure in accordance with regulatory requirements. The incumbent must be analytical and keen to details, errors may result in loss of funds. The coordinator will also facilitate communication and coordination among all parties involved, including sellers, buyers, realtors, and other stakeholders, to ensure successful loan closings.

What you’ll do

• Prepare and send all applicable disclosures and re disclosures needed throughout the closing process in accordance with policies, procedures, applicable state and local regulations (TILA-RESPA etc.), and investor and guarantor guidelines.

• Review and analyze accuracy of the loan costs, insurance escrow, taxes, title search, legal review and invoices before preparing the closing disclosure. If new information is received, ensure that timely redisclosure is completed.

• Discuss closing numbers with sellers, buyers, realtors, and other stakeholders to ensure clarity and agreement. Communication must be effective to ensure great customer experience.

• Perform a quality review before closing the loan to ensure the loan complies with the procedures, applicable regulations (TILA-RESPA etc.), and investor and guarantor guidelines. Ensure all closing conditions have been met.

• Prepare closing package and request disbursement of checks to accounting.

• All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).

What You’ll Need to Succeed:

Education

• Bachelors Degree Business Administration or related field or equivalent in experience

Knowledge and Experience

• Two to three years in relevant experience in Mortgage

• Two to three years in relevant experience in Mortgage Closing

• Experience in audits and quality review of files

Competencies:

• Anticipates and provides service excellence to both internal and external customers

• Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services

• Delivers clear, effective communication and takes responsibility for understanding others.

• Understands how the organization works, including, current and future policies, practices and trends

Identifies problems and conducts appropriate analyses involving others to searches for best solutions

• Takes initiative and assumes personal accountability for goals, outcomes and deadlines

• The employee understands organization’s vision and upholds the organizations values in everyday words and actions.

• At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead.

• Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER