• Assistant Director of Ticket Operations

    University of Oregon (Eugene, OR)


    Assistant Director of Ticket Operations

     

    Work type: Officer of Administration

     

    Categories: Accounting/Finance, Administrative/Professional, Athletics

     

    Department: Intercollegiate Athletics

     

    Appointment Type and Duration: Regular, Ongoing

    Compensation Band: OS-OA03-Fiscal Year 2024-2025

    FTE: 1.0

     

    Application Review Begins

     

    May 29, 2025; Position open until filled.

    Special Instructions to Applicants

    Please provide a resume that clearly outlines relevant work history, including dates of employment and educational background. These details are crucial in evaluating whether applicants meet the qualifications for the position.

    Department Summary

    The University of Oregon Department of Intercollegiate Athletics will provide an outstanding collegiate experience to our student-athletes while enabling them to pursue excellence in the classroom, the community, and their lives while competing at the highest level in their chosen sport.

    Position Summary

    The Assistant Director of Ticket Operations oversees and manages ticketing for soccer, lacrosse, and acrobatics and tumbling seasons. They are responsible for event creation, sales, post-event reconciliation, and collaboration with other departments to ensure the success of events. They also hire, train, supervise, evaluate, and discipline student worker staff to meet customer service demands and implement a training schedule.

     

    The Assistant Director ensures the successful staffing of events and provides ticket reports and sales trends for supervised sports, as well as prepares event settlements. They strategize with ticket office directors on day-to-day activities and are the primary point of contact for all cash handling and corresponding financial deposits. The Assistant Director also provides daily customer service, including, but not limited to monitoring inbound emails and assisting students with customer interactions. Additionally, they provide gameday and fulfillment support as needed for football and select men’s and women’s basketball events and aid in allocating season tickets and annual donations for other Oregon sports. Work may often be performed outside of “normal business hours” on nights and weekends to assist with events, promoters, and finalizing ticket situations.

     

    The Assistant Director of Ticket Operations is also responsible for promoting the philosophy and objectives of the Intercollegiate Athletics Department, including adherence to all department policies and procedures, as well as the rules and regulations of the University of Oregon, Big Ten Conference, and the NCAA.

    Minimum Requirements

    • Bachelor’s degree or two years of collegiate or professional ticket operations.

    • One year of collegiate or professional ticket operations and/or experience within higher education.

    Professional Competencies

    • Excellent organizational, customer service, and communication skills.

    • Ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds.

    • Current knowledge of NCAA rules.

    Preferred Qualifications

    • Bachelor’s degree in business, accounting, marketing, or a related field.

    • Ticket office experience at a Division I athletic institution.

    • Ticketmaster ticketing software experience.

    • Donor-based priority seating program experience.

    • Photoshop or InDesign experience.

    • Supervision experience.

    • Experience with JumpForward and Teamworks complimentary guest allocation processes.

     

    FLSA Exempt: Yes

     

    All offers of employment are contingent upon successful completion of a background check.

     

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visithttps://hr.uoregon.edu/about-benefits.

     

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us [email protected] 541-346-5112.

     

    UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listedhere (https://investigations.uoregon.edu/reporting) .

     

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online athttps://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.

     

    Advertised: May 15, 2025 Pacific Daylight Time

    Applications close: