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We are so glad you are interested in joining Sutter Health!

Organization:

SMCS-Valley Administration

Position Overview:

Sutter Health, Northern California's largest health network with 29 acute care hospitals, more than 5,000 primary care physicians and specialists, home health, occupational health, psychiatric care and more provides comprehensive medical services in more than 100 Northern California communities. Our mission, vision and values lay the foundation for our day-to-day work in doctors’ offices, home health and hospice programs, hospitals, laboratories, research facilities, administrative offices and medical education services. As a unified health care network, we partner to spread innovation, improve access to health care services and put our patients’ needs first—all to achieve the highest levels of quality, access and affordability.

Will be managing the day-to-day operations for the Service Ambassador Program.

Responsible for the development of strategic and tactical plans that result in measurable improvement in the organization wide delivery of services to patients. Works closely with other operational leaders to ensure that all channels of care have patient experience as the top priority and delivered as such. Identifies opportunities for improvement at the front line as well as any global process change or improvement necessary to achieve a high level of patient satisfaction. Responsible for implementing any process improvement coaching all leaders on a daily basis as well as rounding on patients and ensuring that we have the tools to provide the ultimate patient experience. Responsible for the development and planning of all educational activities associated with transition to the new hospitals with a focus on carefully incorporating the preferred behaviors that are required to improve patient experience.

**Job Description** :

* This role requires living in the Northern California Sutter Health footprint and come on site for meetings, etc. throughout the system. *

EDUCATION:

+ _Equivalent experience will be accepted in lieu of the required degree or diploma._

+ **Master's:** Human Resource Management, Organization Development, Business Administration, Training and Education or related field.

TYPICAL EXPERIENCE:

+ **8 years** recent relevant experience.

SKILLS AND KNOWLEDGE

+ Extensive knowledge in the areas of human resource management, organization development, training, adult learning theory, measurement and evaluation, customer service principles and health care administration.

+ Must have a background in customer service, health care administration and operations.

+ Training, facilitation, and curriculum development skills, ability to conduct culture assessments and design organization development plans that support strategic business objectives.

+ Verbal and written communication skills.

Job Shift:

Days

Schedule:

Full Time

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $53.60 to $80.39 / hour. Bay Area - Emeryville Pay Range is $60.90 to $91.35 / hour.

_The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package._ _​_