"Alerted.org

Description

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. • Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills. • Act as escalation point for clients/customers. • Approve the referral of unresolved customer grievances to designated departments for further investigation. • Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. • Solicit sale of new or additional services or products.

Skills

email, order entry, customer service, microsoft office, Customer support, ERP, data entry

Top Skills Details

email,order entry,customer service

Additional Skills & Qualifications

Must Haves: - 3+ years of customer service experience - Microsoft Office Suite work experience - Data Entry/Order Entry Nice Haves: - Expert ability to accurately document and record customer/client information - Previous experience with computer applications, such as Adobe, Microsoft Word and Excel is also a plus. - Applicant must have the ability to process warranty transactions repeatedly in an accurate and ethical manner. Soft Skills: - Verbal and written communication skills - attention to detail - customer service skills and interpersonal skills

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Miramar,FL.

Application Deadline

This position is anticipated to close on May 29, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.