• Remote Desktop Support Specialist

    TEKsystems (San Antonio, TX)


    Description

    The Desktop Support Specialist will provide excellent end-user experience, which includes resolving potential or actual technical issues. The specialist is responsible for providing a variety of configuring, installing, and supporting end-user computing solutions (i.e. hardware, software, printers, computer carts, and phones.)

    Duties/Responsibilities:

    • Provide assistance to internal computer users

    • Answer questions and resolve computer problems in person, via the telephone, or by email

    • Image workstations and deliver and provide set up for users

    • Install, upgrade and troubleshoot servers, PC’s and software

    • Provide excellent end user experience

    • Resolve potential or actual technical issues

    • Troubleshoot different software packages, hardware devices, and other peripherals

    • Manage active directory

    • Review, analyze and recommend new technologies, upgrades to existing technology and enhancements to service on an ongoing basis

    • Assist in maintaining an inventory of hardware and software

    • Provide expert and creative solutions to user problems on laptops and desktop systems, to ensure user satisfaction and productivity

    • Diagnose and repair hardware problems. Adjust, repair, and replace malfunctioning equipment as directed, including cloning and rebuilding pc’s

    • Manage email system

     

    Skills

     

    customer service, servicenow, ticketing system, Help desk, windows, Troubleshooting, Technical support, Service desk

     

    Top Skills Details

     

    customer service,servicenow,ticketing system,Help desk,windows,Troubleshooting,Technical support,Service desk

     

    Additional Skills & Qualifications

    Qualifications:

    • Minimum of 2-3 years of experience in desktop support or related field.

    • Excellent presentation skills with the ability to communicate technical concepts to non-technical end-users.

    • Knowledge of ServiceNow or similar IT service management tools.

    • Strong problem-solving skills and the ability to work independently or in a team environment.

    • Experience with Microsoft Windows and Office applications.

    • Excellent interpersonal and communication skills.

    Pay and Benefits

    The pay range for this position is $18.00 - $18.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on May 29, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.