• Child Support Customer Service Front Line Manager

    MyFlorida (Tallahassee, FL)


    CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - 73005865

    Date: May 9, 2025

     

    The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

     

    Requisition No: 852840

     

    Agency: Department of Revenue

     

    Working Title: CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - 73005865

     

    Pay Plan: SES

     

    Position Number: 73005865

     

    Salary: $52,119.00 - $59,050.92 / Annually

     

    Posting Closing Date: 05/26/2025

     

    Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

     

    Florida Department of Revenue

     

    Child Support Program

     

    Child Support Customer Service Front Line Manager (Revenue Agent IV)

     

    Tallahassee

     

    The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .

     

    JOB SUMMARY: This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

     

    + Managing a team of 10 operational staff.

    + Functioning as administrator, coach, and advisor and providing training to team members.

    + Working with the Service Center Manager to develop, implement and monitor operational plans.

    + Determining resource needs and shifting available resources to ensure the highest level of productivity.

    + Analyzing existing and new business requirements to determine gaps and provide solutions.

    MINIMUM REQUIREMENTS:

    + One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.

    + One year of experience reviewing and applying policies and procedures.

    + One year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.

    + Experience in communicating through a variety of methods (i.e. report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

    PREFERENCES:

    + Central Operations experience (to include the Customer Contact Center).

    + Two years child support experience.

    + SPECIAL NOTES:

    + This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.

    + Alternative Screening Tool will be used in lieu of Skills Verification Test.

     

    SALARY: $52,119.00 - $59,050.92

    BENEFITS:

    Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

    ADDITIONAL INFORMATION YOU NEED TO KNOW

    CONTACT INFORMATION: Nery Marrero, (850) 717-6071, [email protected] .

     

    SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.

     

    CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

     

    CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

     

    REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

     

    The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

     

    Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

     

    The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

    Location:

    TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32302

     

    Nearest Major Market:Tallahassee