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We have an outstanding Contract to Hire position for anOperations Center Coordinator to join a leading Company located in theSaint Louis, MO surrounding area.

Job Responsibilities:

+ Answer incoming calls from clients and vendors related to data center maintenance.

+ Create and update work order requests in internal database and client databases.

+ Document and perform data entry of information from calls into various systems.

+ Send emails to clients, vendors, and internal employees, meeting all SLA requirements for timely response.

+ Dispatch technicians to data center locations to address maintenance requests.

+ Monitor data center alarms, and notify clients, leads, and internal groups as applicable.

+ Escalation of emergency issues to management and clients as needed.

+ Follow set processes and procedures.

+ Attend weekly group meetings to discuss new and updated processes and procedures.

+ Additional duties as assigned.

Basic Hiring Criteria:

+ Bachelor's degree in Business Administration or related field preferred, High School Diploma or equivalent required.

+ 1 to 3 years of experience in a fast-paced environment required. Prior experience in Maintenance Dispatching preferred . For entry level employees, experience in retail, or administrative roles is preferred.

+ An eager and motivated individual who excels in a team environment.

+ Excellent verbal and written communication skills.

+ Strong attention to detail required .

+ Ability to multitask in a fast-paced environment.

+ Ability to follow all SLAs(Service Level Agreements) and provide timely responses to clients, coworkers, supervisors and internal departments.

+ Proficiency with basic operations of a computer; MS Outlook , Excel required. Must be comfortable with typing on a keyboard, switching between tabs quickly for multiple internet windows on a PC, data entry from phone calls, etc.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance