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Overview

Job Summary Details:

Patient Companion - Responsible for constant, basic behavior observation and assistance for non-clinical, patient care, safety and services under the direction of nursing personnel.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Frontline\_v2\_English\_9.5.24.pdf) | (Programa de Beneficios de ABM)

Basic Qualifications:

• Must be 18 years of age or older

• No experience required and on the job training provided

• No high school diploma, GED or college degree required

Preferred Qualifications:

• Customer service experience

• 1 year of similar work experience

Responsibilities:

Utilizes specialized knowledge, training and skill to perform job requirements.

Provides constant, basic behavior observation and non-clinical patient care services. Non-clinical patient care services can include duties such as feeding, grooming and transporting patients. Positioning and transferring can be provided with nursing assistance. Bathing and toileting services are not provided.

Monitors patient condition and situations that may require nursing attention or intervention. Provides routine patient status updates and written/electronic reports to nursing personnel and ABM Healthcare Support Services management.

Ensures patient safety, including those in restraints, while meeting standards outlined by The Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS), ABM Healthcare Support Services and the Hospital.

Maintains patient confidentiality as outlined by Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Remains with patient at all times unless relieved by authorized hospital personnel.

Utilize verbal persuasion techniques to have patient remain calm and in bed and/or hospital room.

Contacts nursing personnel immediately if patient condition changes or unruly behavior cannot be resolved after utilizing de-escalating behavioral techniques.

Fully vigilant to the patient’s behavior and condition and not permitted to be distracted from the patient at any time. This includes reading personal information, watching television, talking on cell phones, etc.

Follows all established ABM Healthcare Support Services and Hospital policies, procedures, objectives, quality assurance, safety and environmental and infection control standards.

Requires lifting and transferring of patients to/from wheelchairs, stretchers and/or beds.

RESPONSIBILITIES – NON-ESSENTIAL FUNCTIONS

Maintains a professional appearance and image at all times.

Supports the Mission, Vision and Values of ABM Healthcare Support Services and client through cooperation and collaboration with its leadership to ensure effective patient care and safety.

Consistently provides exceptional service to all patients, ABM Healthcare Support Services and Hospital staff, and guests.

Displays initiative to see processes through to completion and offers assistance without being asked.

Maintains awareness of own limitations and seeks guidance from appropriate personnel as needed.

Remains alert to the detection of errors in own work and the work of others with appropriate corrective actions initiated.

Keeps work area clean and organized.

Participates in scheduled department meetings.

Completes all orientation, training and on-going education sessions.

Fulfills all Employee Health requirements including Tuberculosis titer, immunizations, etc.

Complies with all regulatory agency standards including but not limited to TJC, Occupational Safety and Health Administration (OSHA), CMS, Center for Disease Control (CDC), etc.

Must be able to lift up to 50# at least 25% of the time

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 92S, 92Y, LS, DC

REQNUMBER: 115264

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.