• HVAC Service Supervisor

    ABM Industries (Phoenix, AZ)


    Overview

     

    Under the supervision of the Operations Manager, the Service Supervisor will have a role as a team member with service, sales and operations management to ensure that field technicians are meeting the obligations/service & delivery standards that ABM Building and Energy Solutions has been contracted to perform.

     

    Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf

    Essential Duties:

    + Manages staff in accordance with ABM employee relations policies, recommends salary changes, conducts performance reviews, counsels and disciplines as necessary; communicates and administers ABM personnel policies.

    + Ensure all invoicing is completed by required deadline dates.

    + Support the performance of the branch operations including, planned and unplanned maintenance/service call and project/retrofit delivery requirements.

    + Support customer satisfaction initiatives.

    + Maintain awareness of high credit risk customer and obtain approval from your service manager prior to authorizing service.

    + Ensure compliance to all safety and health rules and regulations, company policies/employee handbooks, and contracting requirements.

    + Ensure compliance to all NEC, OSHA, State Department and Labor Department policies, codes and guidelines.

    + Foster an environment that promotes timely communication and teamwork between Sales and Service.

    + Perform other duties as assigned.

    + Job duties may be modified at any time.

    Requirements:

    + High School Diploma or GED is required. EPA certified is a PLUS.

    + Five (5) plus years’ experience in HVAC service operations.

    + Five (5) years of experience in HVAC/Mechanical maintenance installation, general electrical service work, for commercial, industrial, and retail preferred.

    + Proven success managing skilled trade personnel (HVAC Technicians)

    + Microsoft Office 2007/2010 (SharePoint, Outlook, PowerPoint, Word, Excel, OneNote) intermediate experience required.

    + Valid Driver’s License with an insurable good driving record, required.

    + Flexible schedule to include working nights and weekends, required.

    + Outstanding written and oral communication skills.

    + Ability to be proactive, bring forth ideas, attention to detail, quality and quantity of work are critical.

    + Must be well organized, hard worker, great attitude and a team player.

    + Ability to learn and understand technical terms.

    + Use GPS system in conjunction of Field Services Automation to optimize field workforce efficiency.

    + Ability to understand standard contractual agreements.

    + Ability to do travel in local market

    + Vehicle allowance available.

    REQNUMBER: 107349

    ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.