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Position Summary...

In this role, you will be a key leader on the business team, ideating, innovating, and delivering on post transaction risks that will drive seller acquisition, seller retention and increased profitability for Walmart Marketplace. This individual will have direct ownership of the creation, implementation, and ongoing management of risk strategies focused on risks within post purchase seller and customer experience – this role will require cultivating strong cross-functional partnerships with a diverse range of internal teams; including Data Science, Product, Operations, Legal, Customer Fraud strategy and Engineering, to effectively bring our strategic plans to life and reduce fraud impact to not only Marketplace sellers but also Marketplace customers.

What you'll do...

Key Responsibilities & Expectations

Analytical Approach

Influence the development of data-driven insights to evaluate the impact & effectiveness of existing policies to identify areas of opportunity. Conduct & present thorough analysis to support policy development, evolution, and decision-making.

Communication

Exceptional written and verbal communication skills, with the ability to articulate complex policies and regulations clearly and concisely to an executive audience. While promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy

Cross-functional collaboration

Bring together different departments or functional areas across the organization to drive collaboration & alignment on how to achieve common goals most effectively. Participate in & influence further develop of processes to support these outcomes and improve decision-making, problem solving & innovation between teams.

Strategic problem solving

Bring a systematic approach to solving complex business problems where no single ‘right’ answer exists. Consistently show an ability to clearly define, analyze and propose multiple solutions that solve for an underlying objective while clearly articulating the expected impacts & tradeoffs of each path. Define long-term vision and technology strategy around the capabilities needed to deliver best in class post purchase risk detection and mitigation. Providing thought leadership on internal and external best practices and standards to drive decision making. Conducting benchmark studies and competitive assessments.

About the Marketplace Performance & Risk Team

We are a diverse team that is passionate about operational excellence and high-quality outcomes. We help customers & sellers save money and live a better life by setting and holding ourselves to a high standard. When it comes to making a purchase from the Walmart Marketplace, we are directly responsible for all aspects of the pre & post purchase customer experience. We value transparency, candor, curiosity, and a willingness/desire to constantly test and learn. Our solutions influence the products and plans of multiple Walmart functions, and we design and build solutions that directly influence the shopping experience of hundreds of millions of customers across the globe.

Basic Qualifications

+ 7+ years of experience in policy management, compliance, or a related role within the e-commerce or technology industry

+ Exceptional written and verbal communication skills, with the ability to articulate complex policies and regulations clearly and concisely.

+ Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions.

+ Sound business judgement and the ability to influence others.

Preferred Qualifications

+ Master’s degree or relevant certifications (e.g., CIPP, CFE)

+ Several years of experience in Marketplace risk policy, compliance, or fraud prevention fields.

+ Ability to simultaneously execute tactically and strategically in a fast-paced environment.

+ Effective at managing difficult tradeoffs to meet deadlines across conflicting priorities.

_The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process._

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.