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As a Business/Information Architect in the Global Contact Center Technology portfolio, you will be responsible for understanding business requirements and defining architecture-based solutions that align to Ford Motor Company’s patterns and standards. You will be working alongside platform and data architecture, ensuring solutions meet both the portfolio and enterprise requirements and security. You will also bring in industry best practices to help Ford mature architecture offerings. You will work with business stakeholders and product teams to define, assemble, and integrate components based on Ford standards and business requirements (examples: hardware, software, availability, scalability and reliability). You will develop and communicate architecture design for new products/features. You will lead the product teams to define future strategy. You will participate in vendor solution evaluation processes. You should have demonstrated ability to work on multiple projects simultaneously.

In this role, you will:

+ Understand and build end to end landscape from a business and technical perspective- using your Business acumen/ Technical acumen and use that knowledge to build strategies for the portfolio.

+ Work with Agile teams in a Product Driven Organization.

+ Diagram and articulate the strategy and vision (BPMN, Visio), understanding APIs.

+ Work with business and product teams to evaluate the current state and build a roadmap to mature to the desired future state leveraging an Agile mindset.

+ Deliver capability assessments, along with conceptual and contextual models.

+ Work with the product teams to deliver and support a digital channel strategy and integrations consistent with the enterprise technology roadmap.

Skills Required:

+ Bachelor’s degree or equivalent work experience (minimum of 12 years), or an associate degree with a minimum of 6 years of equivalent work experience

+ 5+ Years of designing business process management and CRM solutions in Salesforce or Microsoft Dynamics

+ 5+ years of experience working on Integrations with other IT Systems (Financial Systems, Reporting, Project Management, etc.) for large-scale enterprises

+ 1+ years of experience architecting solutions utilizing Azure ecosystems

+ 2+ years of experience building reference architectures for emerging technologies, cloud architectures and other related virtualization technologies

+ 2+ years of experience working with Agile teams in a Product Driven Organization

+ 5+ years of experience working on multiple or large-scale projects and incorporating all levels of architecture development

+ 5+ years of identifying business requirements and determining operational impacts and system changes to meet the business objectives

+ 5+ years of experience collaborating with other business and solution architects, as well as technology delivery teams to define architectural approaches and solutions

+ 5+ years of experience Proven architecture and design experience in big data batch and real-time technologies like Hadoop, Hive, Pig, HBase, Map Reduce, SPARK and STORM, Kafka

Skills Desired:

+ 2+ years’ experience designing Contact Center channel technology architecture and implementing best practices

+ 2+ years’ experience designing Contact Center business process mapping for contact center case management

+ 2+ years’ experience supporting global data privacy policies (GDPR, CCPA. CPRA, DPIA, etc.)

+ Agile Scrum Product Owner Certification

+ Trained on TOGAF and Bizbok method

+ Experience with CCaaS

+ 2+ Experience working in Rally, Jira, or Azure DevOps for Project Tracking

+ 2+ years of experience in integration of cloud-based services such as Google Cloud Platform (GCP) with on-premises systems. Proficiency in leveraging GCP's core services to optimize performance, scalability, and cost-efficiency of enterprise solutions

+ 2+ years’ experience diagramming and articulating the strategy and vision (BPMN, Visio), understanding APIs.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

**For a detailed look at our benefits, click here:** Benefit Summary (https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2025-benefits-and-comp-gsr-sal-plan-1.pdf)

This position is a salary grade **8** .

This position is a range of salary grades **8.**

_* Please note: This is a hybrid role, you are expected to relocate if you are not within commutable distance, and responsible to be on site at minimum 1-3 day per week_** ***

_*Visa Sponsorship is not provided for this role_** ***

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

**\#** LI-Hybrid

\#LI-GH2

**Requisition ID** : 45362