• Territory Sales Manager

    AutoZone, Inc. (Corpus Christi, TX)


    SUMMARY:

    AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.

    RESPONSIBILITIES:

    + Grows loyalty and trust with customers

    + Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints

    + Oversees the customer service, sales and general workings of the stores within their territory.

    + Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company

    + Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment

    + Develops market analysis and action plans for commercial accounts

    + Develops, maintains, and revises key customer plans

    + Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.

    + Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised

    + Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers

    + Ensures all company policies, and loss prevention procedures are followed

    + Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)

    + Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status

    + Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.

    + Follows proper accident procedures

    + Provides feedback regarding AutoZoner performance

    + Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment

    + Ensure all stocking programs are stocked each week per policy

    + Ability to work all the hours (of operation) that we are open for business

    + Performs other related duties as required

    REQUIREMENTS:

    + Minimum three years of related experience in outside sales (automotive industry a plus) .

    + Direct or indirect experience managing and leading people.

    + Relentless pursuit of new profitable business and penetration of current accounts

    + Ability to create and execute customer development plans.

    + Ability to analyze sales reports and take appropriate action.

    + Understanding of P&L statement and gross profit.

    + Strong communication, negotiation, organization and leadership skills . Integrity, honesty, passion, drive and the desire for success.

    + Excellent customer service skills

    + Minimum 50% travel w/ some overnight.