• Business Operations Analyst

    City of New York (New York, NY)


    Job Description

    Reporting to the Chief Operations Officer, the Business Operations Analyst creates and reviews organizational workflows, workforce trends, and financial performance to identify patterns and support data-driven decisions aligned with DOB goals. The role involves forecasting, evaluating policy and budget impacts, and recommending process improvements to enhance productivity and efficiency. Ideal candidates will have city government experience and be skilled in trend analysis, workflow evaluation, and financial assessment.

    Key Responsibilities:

    - Analyze operational and workforce trends to identify patterns, create forecast models and reports.

     

    - Create and review Agencywide workflows, identifying areas for improvement in efficiency and accountability.

     

    - Develop and maintain tracking reports and dashboards that monitor KPIs, timelines, and performance metrics.

     

    - Evaluate the impact of policy changes on staffing, productivity, and resource allocation.

     

    - Conduct budget analysis in coordination with finance teams and ensure alignment with DOB planning.

    REMOTE WORK

    This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

    CIVIL SERVICE STATUS

    Only permanent Associate Staff Analysts, applicants who are reachable on the Associate Staff Analyst open competitive list, and applicants as indicated below will be considered.

    To Apply:

    Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.

     

    NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

    ASSOCIATE STAFF ANALYST - 12627

    Qualifications

    1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or

    2. A baccalaureate degree from an accredited college and three years of satisfactory full-time professional experience in the areas described in "1" above.

    3.An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in “1” above.

    4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in “1” above.

    5.A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in “1” above.

     

    Additional Information

     

    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

     

    Salary Min: $ 79,473.00

     

    Salary Max: $ 91,394.00