• Supervisor Physician Referral and Triage - Coastal…

    Roper St. Francis (Charleston, SC)


    Thank you for considering a career at** **Roper St. Francis Healthcare!

    Scheduled Weekly Hours:

    40

    Work Shift:

    Days (United States of America)

     

    Schedule: Monday-Friday; 8:00 AM - 5:00 PM, Exempt

     

    Addresses - Rotates to the below office locations

     

    1033 St. Andrews Blvd., Charleston, SC 29407;

     

    2093 Henry Tecklenburg, Suite 307, Charleston, SC 29414;

     

    897 Von Kolnitz Rd., #101, Mt. Pleasant, SC 29464;

     

    3500 Hwy 17 North, Mt. Pleasant, SC 29466

     

    S Live Oak Drive, Suite 200, Moncks Corner, SC 29461

    Job Summary** **:

    Critical to the effectiveness of Roper St. Francis Healthcare’s quality efforts and key to the commitment to providing an excellent patient experience, Roper St. Francis Physicians Partners will provide a centralized referral/RN triage center to assist physicians and patients in accessing quality physicians and facilities. Responsible for supervising activities of the RSFH Contact Center related to the processing of referrals and clinical support. This position will also be responsible for patient triage via telephone in accordance with established protocols. Will lead the team of RNs who provide prescription refill support for physicians via EMR, based on written protocols. Services offered include but are not limited to assisting patients and providers with appropriate referral coordination, scheduling of appointments, and providing healthcare related information. The supervisor interviews, hires and trains team of referral specialist and RN’s.

    Minimum Qualifications** **:

    **Education and Experience:** ASN or BSN from accredited nursing school; Registered nurse with an active license in the state of South Carolina.

    **Licensure/Certification:** Currently licensed as a Registered Nurse in the state of South Carolina or holds a current compact/multi-state license as a Registered Nurse in a recognized NCSBN Compact State and is not a permanent resident of SC. Must have a current American Heart Association BLS for Healthcare Provider Card.

    **Primary Source Verification (if applicable):** Nursing- SC Labor, Licensing and Regulation (LLR): http://verify.llronline.com/LicLookup/LookupMain.aspx- or compact RN state licensing board.

    Knowledge/Skills:

    Supports a team environment and attends departmental meetings. Consistently strives for the importance of patient safety and education of clinical staff. Competent in the use of Word, Excel, and other computer programs for care coordination reporting.

    Other:

    Requires the ability to act as a liaison between physicians, practice manager and clinical staff. Able to prioritize competing priorities with an eye toward system-wide needs. Knowledge of various education options to recommend the best solution to gain performance outcomes. Demonstrates leadership competencies and skills for the position, including excellent communication, organizational skills, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making.

     

    Roper St. Francis Healthcare is an equal opportunity employer.

    Many of our opportunities reward* your hard work with:

    + Comprehensive, affordable medical, dental and vision plans

    + Prescription drug coverage

    + Flexible spending accounts

    + Life insurance w/AD&D

    + Employer contributions to retirement savings plan when eligible

    + Paid time off

    + Educational Assistance

    + And much more

    *Benefits offerings vary according to employment status.

    Department:

    Coastal Cardiology - RSFPP - Specialty Care

     

    _It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at_ [email protected]_ _._