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Position Details

Position Information

Department Enrollment Mgmt InfoTech (XEM)

Position Title Consultant-IT

Job Title CRM Manager for Graduate Enrollment Management

Appointment Type Professional Faculty

Job Location Corvallis

Benefits Eligible Full-Time, benefits eligible

Remote or Hybrid option? Yes

Job Summary

The Office of Enrollment Management Information Technology is seeking a CRM Manager for Graduate Enrollment Management. This is a full-time/part-time (1.00 FTE ), 12-month, professional faculty position.

The Customer Relationship Management ( CRM ) Manager for Graduate Enrollment Management is a full-time (1.0 FTE ), 12-month, professional faculty position within the Office of Enrollment Management Information Technology ( EMIT ) at Oregon State University. Reporting to the Executive Director of Enrollment Management CRM with a dotted line to OSU’s Director of Graduate Admissions, this position holds primary responsibility for the overall administration, maintenance, configuration, and advancement of the graduate admissions instance of the Slate CRM .

This position plays a critical role in bridging the gap between technical implementation and strategic enrollment goals by serving as a key technical liaison between OSU graduate admissions and the university’s 100+ graduate programs, along with other campus stakeholders. The CRM Manager will apply deep expertise in Slate CRM to support training, optimize business processes, and support inclusive and impactful communication strategies to attract and enroll graduate students.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

•Top 1.4% university in the world

•More research funding than all public universities in Oregon combined

•1 of 3 land, sea, space and sun grant universities in the U.S.

•2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

•7cultural resource centers (https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources) that offer education, celebration and belonging for everyone

•100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

•35k+ students including more than 2.3k international students and 10k students of color

•217k+ alumni worldwide

•For more interesting facts about OSU visit:https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers acomprehensive benefits package (https://hr.oregonstate.edu/benefits/prospective-employee) with benefits eligible positions that is designed to meet the needs of employees and their families including:

•Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

•Free confidential mental health and emotional support services, and counseling resources.

•Retirement savings paid by the university.

•A generous paid leave package, including holidays, vacation and sick leave.

•Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

•Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

•Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use theBenefits Calculator (https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator) to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

35% – Stakeholder Engagement, Training, and Communication Support

+ Serve as the primary liaison and technical consultant for graduate admissions and graduate program staff using Slate CRM .

+ In coordination with graduate admissions staff, provide onboarding, training, and ongoing technical support for academic units and other stakeholders.

+ Evaluate stakeholder needs and propose sustainable and scalable CRM -based solutions for developing and improving recruitment communications, application review, and enrollment processes.

+ Collaborate with OSU graduate admissions and other campus partners to design, implement and support effective strategic communication campaigns, ensuring inclusive and accessible messaging.

+ Foster strong relationships across the Division of Enrollment Management, academic colleges and administrative offices to support the coordinated and institutionally optimized use of Slate.

30% – CRM Administration and Configuration

+ Manage day-to-day functionality of the Slate CRM for graduate admissions, including portals, forms, queries, fields, events, communications, datasets, and user roles.

+ Develop sustainable, scalable business processes to support application intake, review, decision release and subsequent pre-enrollment processes.

+ Lead the development of configurations (application questions, workflows, reader forms, etc.) to support admission and enrollment processes for new graduate programs as they are launched.

+ Coordinate with OSU graduate admissions on annual updates to configurations for the university’s 100+ graduate programs.

+ Collaborate with IT teams on integrations and data validation with Banner and other systems.

+ Monitor and troubleshoot data imports, exports, and feeds; perform routine audits and maintenance.

20% – Business Analysis and Strategic Operations

+ Evaluate current processes and system use; recommend and implement improvements.

+ Translate business requirements into technical specifications and implement workflow changes.

+ Produce complex reports and dashboards; assess the effectiveness of recruitment and application initiatives.

+ Write documentation and user guides for technical processes and workflows.

10% – Security and Data Governance

+ Manage user permissions and data access protocols in alignment with best practices and direction from OSU graduate admissions and the Office of Graduate Education.

+ Ensure compliance with university policies and federal/state regulations for data handling.

+ Collaborate on university-wide strategies for retention, archival, and auditing of CRM data.

5% – Professional Development and Continuous Improvement

+ Participate in conferences, webinars, and internal trainings to stay informed on CRM technology advancements.

+ Engage with the Slate user community to identify emerging best practices.

+ Proactively investigate the capacity of software enhancements to support institutional competitiveness and graduate enrollment strategy.

What You Will Need

+ Bachelor’s degree in Business Information Technology, Computer Science, or related field.

+ 3 or more years of experience working with CRM technology, preferably Slate, in a higher education setting.

+ Demonstrated ability to manage enterprise-level systems, develop technical workflows, and perform system analysis.

+ Demonstrated experience providing consultation or training to a variety of user types.

+ Excellent oral and written communication skills.

+ Strong attention to detail, organizational skills, and ability to manage competing priorities.

+ Experience working with diverse teams and a commitment to inclusion and equity in system design.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

+ 4+ years of Slate CRM experience.

+ Knowledge of Banner SIS .

+ Experience with SQL , HTML , Liquid Markup, CSS , or API integrations.

+ Prior experience in a graduate school or enrollment management context.

+ Familiarity with project management and Agile methodologies.

Working Conditions / Work Schedule

This position is eligible for remote or hybrid work arrangements with supervisor approval. Occasional travel or on-campus meetings may be required. The position may require flexible hours during critical project launches or CRM maintenance periods.

Pay Method Salary

Pay Period 1st through the last day of the month

Pay Date Last working day of the month

Recommended Full-Time Salary Range $75,000 - $90,000

Link to Position Description

https://jobs.oregonstate.edu/position\_descriptions/162886

Posting Detail Information

Posting Number P09109UF

Number of Vacancies 1

Anticipated Appointment Begin Date 07/01/2025

Anticipated Appointment End Date

Posting Date 05/15/2025

Full Consideration Date

Closing Date 05/29/2025

Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants

Special Instructions to Applicants

When applying you will be required to attach the following electronic documents:

1) A resume/CV; and

2) A cover letter indicating how your qualifications and experience have prepared you for this position.

You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.

For additional information please contact: Daniel Crouch at [email protected]

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

Starting salary within the salary range will be commensurate with skills, education, and experience.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at ourBackground Checks (https://hr.oregonstate.edu/careers/background-checks) website including thefor candidates (https://hr.oregonstate.edu/careers/candidates) section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team [email protected].

Supplemental Questions

Read More at: https://jobs.oregonstate.edu/postings/168645

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.