• Representative I, Guest Services

    Pilot Company (Knoxville, TN)


    Company Description

    Pay Rates Starting between: $14.00 - $20.88 / hour

     

    Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

     

    Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

     

    Military encouraged to apply.

    Job Description

    Top Company Benefits:

    + Weekly Pay

    + Free meal and beverages daily

    + $10/week health plans

    + Paid time off

    + Tuition Assistance

    + Wellness Program

    + Professional development

    + 401(k) retirement savings plan

    + Paid parental leave

    Qualifications

    • High school diploma or equivalent certification required

    • Experience in retail operations or call center preferred

    • Intermediate Microsoft Office skills

    • Bi-lingual in Spanish preferred

    • Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment

    • Ability to handle difficult issues and complaints while exemplifying guest service

    Additional Information

    + Medical, Dental, and Vision insurance

    + Adoption Assistance

    + Flexible Spending Account

    + Extensive Training Program