"Alerted.org

Intern: Quality Assurance (Fall 2025)

Location:

Greensboro, NC, US, 27409

Position Type: Student

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Position Description

This position provides an excellent opportunity for a student to work with our Uptime Operations team as Operations Support Intern focused on Quality Assurance. You should be prepared to work in a challenging and fast-paced environment, gaining experience and knowledge in various aspects of critical product support including commonly occurring breakdowns and their causes with a mission of supporting customer-facing agents and service providers. As a valued member of Uptime Operations Support, you will have the opportunity to work directly with the breakdown agents and technical support specialists responsible for providing customer solutions. Our goal is to contribute to your development, as well as providing an opportunity for you to work in a business environment within the automotive manufacturing industry. This position will report to Senior Manager, Uptime Operations within Aftermarket Uptime Operations.

Position Responsibilities

• Work with business managers, Emergency Management Specialist (EMS) Agents, Technical Specialists and Fleet Support Specialists on a variety of tasks related to service information ranging from diagnosing common breakdown occurrences to hands-on automotive workshop activities with a focus on Quality program development.

• Investigate and provide recommendations related to establishment of Quality program processes, metrics and identify training needs of front-line roles across multiple departments.

• Support development of improvement efforts and formalization of an ongoing continuous improvement program.

• Collaborate on internal and cross-functional process improvements connected to ways of working and customer interface.

• Contribute to a positive working environment.

Critical Competencies

• Attention to Detail: Provide accurate data and reports that are pertinent to the team’s tasks.

• Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.

• Communication: Listen effectively, transmit information accurately and understandably, and actively seek feedback from experienced engineers, project managers, etc.

• Dependability/Reliability: Follow through on commitments, timely delivery on projects, assigned tasks, etc.

• Flexibility: Willing to perform a wide range of tasks, positive responds to changes in direction and priorities, and acceptance of new challenges, responsibilities, and assignments.

Internship Education and Program Requirements

• Applicant must be currently enrolled and pursuing a degree in Business, Finance or related technical or engineering field at an accredited school and have completed 30 semester hours of undergraduate studies prior to the start of the internship. A passion for development, implementation and continuous improvement in Process Quality and efficiency is a big plus.

• Fall internships can work up to 30 hours per week. A combination of on-site and remote may be allowed, to synchronize with the workforce schedule.

• Applicants must have a minimum cumulative grade point average of 2.75

• Strong communication skills.

• Valid US Work authorization. Visa sponsorship is not available for this role.

Personal Competencies

• Customer Focus

• Technical Skills

• Peer Relationships

• Integrity and Trust

• Standing Alone

• Action Oriented

• Perseverance

Ready for the next move?

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For all intern and co-op positions, the hourly range is set at $16.00 - $46.00. The hourly rate for these roles is determined by several factors including, but not limited to, geographic location, academic classification, and degree seeking area of study. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

We also offer the following benefits to interns and co-ops:

+ Housing assistance

+ Countless career opportunities / internal mobility across our global organization

+ Training and personal development

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Applying to this job offers you the opportunity to join **Volvo Group.** Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

**Mack Trucks** is part of Volvo Group. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Job Category: Quality

Organization: Mack Trucks

Travel Required: No Travel Required

Requisition ID: 21308

View All Jobs (https://jobs.volvogroup.com/?locale=en\_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

**Nearest Major Market:** Greensboro