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**Work Place Flexibility:** Hybrid

**Legal Entity:** Entergy Services, LLC

*** This is a Hybrid position and can be located out of The Woodlands, TX, New Orleans, LA or Jackson, MS. Relocation assistance and sponsorship is not provided. The official job title will be App Support Analyst, I, II or III depending on the experience and qualifications of the selected candidate. ***

Job Summary/Purpose

Maximo/Click App Support Analyst will provide technical support of Entergy’s Transmission, Distribution, and Fleet Business units. The role will require development expertise for Enterprise Asset Management, and Field Work Management.

Job Duties/Responsibilities

+ User Assistance: provide functional and technical application support & assistance; assist users with data and business process analysis

+ Full stack development, including Java and Python.

+ Participate in a 24 x 7 on call rotation

+ Research resolution of technical issues encountered during the process of development.

+ Build and maintain software integrations utilizing APIs, integrations, etc.

+ Maintain system documentation, troubleshoots issues, tracks issues, and resolves issues

+ Utilize Oracle database

+ Defects/Enhancements - assisting functional team in design, developing, delivering business requirements, and resolution.

+ Serve as technical point of contact for business partners and other technology areas

Minimum Requirements

Minimum education required of the position

A bachelor's degree in Computer Science or related field

Minimum experience required of the position

+ App Support Analyst I: 0-2 years of work experience in IT application support

+ App Support Analyst II: 2+ years of work experience in Maximo and/or MAS Mobile application support

+ App Support Analyst III: 4+ years of work experience in Maximo and/or MAS Mobile application support

Preferred knowledge, skills and abilities required of the position

+ Software development, technical support, solutions deployment, or consulting in Maximo or other Enterprise Asset Management Solutions (EAM).

+ Python, Jython, JavaScript, SQL, and XML for automation scripts and integrations (some of these already listed).

+ Oracle database management systems, writing SQL queries, building Oracle PL/SQL queries and functions as needed.

+ Integration frameworks for enterprise applications using JSON/REST services.

+ Application servers (WebSphere Application Server or WebLogic)

+ SNOW – ServiceNow IT Helpdesk System

+ Knowledge of Asset Mgmt and Work Mgmt

+ SDLC knowledge

+ Strong communication skills and ability to work in team environment

+ Strong analytical and triaging issues

+ Source Control (SVN)

+ Unix/Linux experience

\#LI-TR1

\#LI-HYBRID

**Primary Location:** Texas-The Woodlands Texas : The Woodlands || Louisiana : New Orleans || Mississippi : Jackson

**Job Function** : Information Technology

**FLSA Status** : Professional

**Relocation Option:** No Relocation Offered

**Union description/code** : NON BARGAINING UNIT

**Number of Openings** : 1

**Req ID:** 119181

**Travel Percentage** :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the EEI page, or see statements below.

**EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

**Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ([email protected]?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

**Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

**Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

**Job Segment:** Technical Support, Help Desk, Information Technology, Oracle, Database, Technology