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Job Descriptions:

The System Administrator (SA) is primarily responsible for administering and providing Level 2 support across a broad base of technologies to support Needham Banks end users. The SA’s key role will be to confirm resolution of escalated problem tickets. The SA will act as a liaison with the IT Help Desk and Systems Engineering teams to ensure that the process is followed and SLAs are met. A successful candidate is a motivated self-starter with an aptitude for learning new skills and environments quickly while multi-tasking on more than one high-priority deliverable.

ESSENTIAL DUTIES & RESPONSIBILITIES

+ Ensure that enterprise computing resources are always available to the end users.

+ Support and administer the server, network, and application environment.

+ Understand innovative technologies.

+ Provide excellent Tier 2 support and mentor junior staff in the Information Technology department.

+ Assist in delivering successful task delivery, change management, and maintenance scheduling.

+ Work with application vendors to resolve system issues in a prompt manner

+ Prepare, maintain and formalize documentation and procedures on IT systems

+ May be asked to cross train peers, ensuring continuity of the specialized IT function across the department.

+ Adhere to industry regulations and best practices for continuity, security, and integrity of the IT systems.

+ Ensure departments meet established service level agreements

+ May be asked to assist with capacity planning, disaster recovery, network management, backups, documentation, and server-based application support.

Required Experience:

JOB REQUIREMENTS

+ Solid knowledge of Windows server and desktop operating systems

+ Solid knowledge of group policy and active directory administration

+ Must be able to communicate with users with all levels of computer experience

+ Must be able to work unsupervised; be a team player; and reliable to start and finish a project in a complete and timely manner

+ Maintain a positive and professional image of the Bank

+ Results oriented, ability to hold application vendors accountable for problem resolution

+ Attend work on a regular basis, on time, and withstand varying degrees of stress

+ Ability to diagnose and correct hardware and software configuration problems

+ Knowledge of the Bank's software applications, technological infrastructure, networking and network design, and data processing systems

+ Ability to write and communicate adequately and coherently in a business environment

+ Strong interpersonal skills

+ Assist in the validation of IT controls and reporting for audit requests as needed

+ Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

+ Bachelor of Computer Science or Associate Degree in Information Technology or equivalent experience

+ Microsoft certification or equivalent experience preferred

+ Minimum of five years’ experience in administering and troubleshooting an enterprise environment.

+ Experience with cloud computing in an enterprise environment preferred

WORKING CONDITIONS/PHYSICAL DEMANDS

+ Normal business office environment

+ Ability to work with stakeholders and vendors over the phone, and remotely for extended periods

+ Must be able to work flexible hours to address system upgrades or problem resolution

+ Must be able to lift 50 pounds

+ Willingness to continue education and certifications to maintain relevancy

Keyword: Information Technology

From: Needham Bank