• IT Helpdesk Analyst (full-time)

    Pender Community Hospital District (Pender, NE)


    Job Descriptions:

    POSITION SUMMARY

    Under the direction of the Manager of Information Technology, the Help Desk Analyst provides technical support for all users. Calls, receives, logs and distributes all action requests, places calls to respective companies and IT staff. Proficiency in all versions of MS Windows, all MS Office Products, ability to troubleshoot software and hardware (workstations, laptops, peripheral devices, printers, servers and network hardware), manage the inventory database, and requisition new equipment. Monitors support response and resolution times to ensure compliance with service level agreements for all system support issues. Must possess excellent oral/written communication skills and be able to interact effectively with customers and team members. Must be self-motivated and able to work under minimal supervision. The Help Desk Analyst is responsible for carrying out the duties assigned in the Information Systems Department in accordance with the philosophy, goals and objectives of Pender Community Hospital.

    ESSENTIAL JOB DUTIES & RESPONSIBLITIES

    + Provides end-user support for all hardware/software installation and maintenance issues via phone as well as on-site installations and troubleshooting.

    + Provides telephone support for all end users on a wide variety of hardware and software applications and issues. Evaluates user needs and coordinates with appropriate IT staff members or vendor when unable to resolve.

    + Maintains Help Desk software for tracking trouble calls. Broad knowledge of various software applications and operating systems.

    + Responsible for general maintenance and minor repairs on computer system equipment.

    + Responsible for keeping an inventory of computers, parts, and software, including asset disposal tracking ensuring compliance with applicable IT administrative policies.

    + Gathers statistics from logs and other sources to compile reports and reports on outstanding support issues and performance improvement opportunities to Manager of Information Technology.

    + Assists Manager of Information Technology in the development of IT policies and procedures by creating forms to be and procedures to be followed by both IT staff and other departmental personnel concerning policies related to the System Support activities (i.e., vendors’ response forms, system request forms, etc.).

    + Responsible for installing, operating, testing, and troubleshooting audio and video equipment such as microphones, video screens, projectors, recording equipment, etc. throughout the organization.

    + Maintains, cleans, stores, and inventories equipment. May require travel to different locations to assist with initial equipment set up and/or for meetings, presentations, etc.

    + Research and answers user questions and responds to problems related to personal computers and products. Supports PC training for staff as appropriate and/or coordinates training needs with IT staff members.

     

    Hours: Minimum 40 hours/week. Mon-Fri, 8 am to 5 pm.

    Required Experience:

    Education, Experience:

    + High school diploma or GED

    + Minimum of six months related experience and/or training; or equivalent combination of education and experience

    GENERAL REQUIREMENTS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

     

    + Ability to add, subtract, multiply and divide

    + Ability to read, interpret, and take action as it relates to basic documentation and information

    + Ability to use computer systems, computer navigation, and Internet

    + Ability to write reports and correspondence

    + Ability to adapt to change

    + Ability to problem solve

    + Interpersonal and communication skills to interact effectively with customers and all members of the team

    EQUIPMENT, TOOLS, MATERIALS

    + Knowledge of computer hardware equipment and software applications relevant to work functions.

     

    Keyword: Helpdesk Analyst (Full-Time)

     

    From: Pender Community Hospital District