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Job Description

Respond to inbound calls, emails, live chat and voice mails.

Possess knowledge of the mortgage origination process to be able to identify, understand and categorize the callers request, so that accurate and complete information is provided in response.

Utilize the FHA Connection help guide (web-based application) and the knowledge database to trouble shoot issues with the FHA Connection system

The pay rate for this job is $22.16/hr or $23.33/hr based on location

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

High School diploma or GED.

At least 2 years mortgage servicing experience (i.e. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience. Knowledge of FHA home mortgage programs and mortgage finance terminology.

Strong interpersonal skills and customer service skills.

Ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools.

Effective written and verbal communication skills.

Ability to analyze and solve problems.

Ability to manage time effectively. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].