• Assistant Branch Manager

    First Utah bank (Lehi, UT)


    Job Descriptions:

    Manage the service, sales, and operations to achieve the strategic goals and growth of the branch in coordination with the Branch Manager.

     

    $500 Signing Bonus Offered

    Required Experience:

    Leadership:

    + Manage the customer service and experience of the banking office. Sets the tone and expectations of delivering exceptional service to clients through example, and coaches branch personnel accordingly.

    + Direct all operational aspects of the branch according to established policies and procedures and ensures the branch is compliant and prepared to pass regularly performed audits.

    + Assist Branch Manager in interviewing and hiring branch personnel and assists in performance evaluations, advancements, and terminations of branch employees.

    Branch Operations:

    + Ensure the branch is in compliance with all bank policies, procedures, and safety standards.

    + Train and educate branch employees on job functions, policies, procedures, operations, etc.

    + Perform teller and banker duties as needed to include, but not limited to processing transactions, opening accounts, processing and closing loans, etc.

    + Use discretion to provide approvals and overrides within established authority.

    Customer Service:

    + Resolve and responds to complex client service issues, complaints, and escalated questions.

    + Establish, expand, and maintain strong customer relationships by providing exceptional personalized customer service focused on the needs of each customer.

    + Perform outbound customer service, sales, and follow-up calls by phone and/or email.

    + Proactively engage with customers in person, by phone, and through email.

    + Maintain a friendly and respective demeanor by greeting customers and providing service with a smile.

    Other Duties:

    + May support the Branch Manager in community development and provides service and support to local charities, chambers, and business partners.

    + Partner and engage with internal business partners.

    + Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act.

    + Become a Notary Public.

     

    Keyword: bank experience, cash handling, customer service

     

    From: First Utah Bank